UK Online Broadband

UK Online offer super-fast broadband at speeds up to 16Mb and are widely known for great value broadband and fanatical customer support.

They provide a little bit extra for those who want more than just bog-standard broadband at average speeds with mediocre support.

In this section

UK Online online shop

UK Online Brand page banner

UK Online features

Services

Services

  • ADSL broadband
  • Email
  • Fair usage policy
  • Home broadband
  • Mac compatible
  • Security package
  • Support
  • Webspace
  • Free connection
Company history

Company history

UK Online is connected to parent company Easynet who are one of the UK’s leading ISP groups. Easynet offer both professional and domestic broadband packages and it is UK Online which provides services for home users.

The company was established in 2004 and was one of the first UK-based ISPs to provide broadband speeds of up to 8Mb. At the time this exclusive service was significantly more expensive than other broadband speeds but now, as technology has developed, UK Online are able to offer competitive rates.

UK Online has also been a forerunner in providing services based on the latest ASDL2+ technology which means the company can now bring customers speeds of up to 22Mb. Innovation and development are integral to UK Online and by choosing this ISP you will receive one of the highest quality services available.

Customer service

Customer service

UK Online offer professional and reliable customer service to all of its broadband customers. They pride themselves on their high standards of technical support with UK-based teams, and telephone lines open 24 hours a day, 365 days a year. Not only this, but they also provide a Freephone number so it’s even easier–and cheaper–to contact a member of the team, and they’ll aim to pick up your call within 30 seconds.

If you don’t feel like phoning, UK Online feature online support pages which will often provide a solution to your query, and if you drop them an email, you should get a response within twelve hours.

Equipment

Equipment

With UK Online, you know you are just paying for their low-cost service, and not for equipment that you might already have or wish to purchase yourself. If you need a router, they will be happy to suggest the best equipment for the job, and offer a great deal on wireless options by Netgear (compulsory with UK Online’s 22Mb service).

If you do decide to purchase the Netgear wireless router, UK Online are fully trained and can provide full technical support for this type of equipment. Full step-by-step instructions will also be supplied for quick installation.

Software features

Software features

All broadband customers with UK online receive free spam filtering software, which means you won’t have to deal with annoying and unwanted emails as they will be directed towards a ‘junk’ email folder. This way you can view the emails you do want to receive and block those you don’t.

There is also the option of parental control software for added peace of mind when your children are online. UK online will be happy to advise on any further security options you might need to use for advanced online protection.

Email features

Email features

Customers can receive up to ten free UK Online email addresses when opting for one of their home broadband packages. This generous amount means you can share your email addresses with family members, and also keep a few for yourself as a second account. Additionally, you will also get 100Mb of webspace to use for your very own website. This great package means you can share photos and music with family and friends while always being able to stay in touch.

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UK Online news

Customer reviews

  • After having hell on earth with Freedom2Surf after they were taken over by pipex, I stumbelled upon UKOnline. Things did not start well. The local exchange was down for 5 days before service was restored (which they did not compensate me for). A few months went by with only a few minor problems, then the onslaught began. My connection dropped out at least 6 times a day, ping times exceeding 4 billion milliseconds (4,000,000,000ms), dismal transfer speeds and lousy technical support. Their contract stipulates that if they cannot fix problems within their network, they will terminate the contract free of charge. I payed £175 to be released early as they did not provide an acceptable service.

     

    Shame there isn't a zero star rating, they would receive exactly that. I'm now happly with BE, using the same line and equipment as I did with UKOffline (no, that isn't a typo) with zero problems.

    star Rhys (Croydon exchange), 17th December 2007

  • After the 14 months of hell with BT, UK Online is like a breath of fresh air, only needed to call them once, call was answered after 2 rings by a UK call centre, and was rectified in 10 minutes. Brilliant Service! I can not fault it and I have tried lots of ISP's and these are the best I have found so far.

    starstarstarstarstar David (Sittingbourne exchange), 27th September 2007

  • I was initially a bit deterred when I found out you don’t get a free modem included, however I soon realised this is probably why the monthly fee is so cheap. I managed to purchase a router through UK Online’s recommendation, which was fairly inexpensive and even included wireless.

    In the end I think I’ve got a good deal especially as I now have to freedom to surf the net anywhere in the house. The Customer service representatives were so helpful too, and I feel I went with the right team.

    starstarstarstar Sunil, 01st August 2007

  • When I thought about switching my broadband provider, I noticed UK Online’s advertisement and thought I’d give them a try. For £9.99 a month I get far more with them than I did with my previous provider, including 24 hour technical support and up to ten free email addresses.

    I’m happy I spotted UK online as I’ve got a great deal, and the technical support I’ve been given is very much appreciated.

    starstarstarstar Clare, 10th July 2007

  • I love the unlimited downloads with my UK Online broadband package. The connection is really good and reliable too – no problems there. Admittedly I’m new to broadband so I’ve nothing to compare UK Online to, however their customer service is fantastic and they didn’t mess about when it came to getting me set-up.

    So now I’m up-and-running I’ve even managed to create my own web page thanks to the free allowance of webspace included in the package.

    starstarstarstar Simon, 01st July 2007

Rate & review UK Online

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