T-Mobile Broadband

Get mobile broadband on your laptop or desktop with T-Mobile's revolutionary 'Web 'N' Walk' products. Enjoy speeds of up to 4.5Mb from just £15 a month.

T-Mobile are the only mobile broadband provider who does not charge for excess usage so there's no need to curb your usage!

Compare more broadband deals here >> mobile broadband

In this section

• T-Mobile online shop
• T-Mobile packages
• T-Mobile features
• T-Mobile news

Services

Services

• Mac compatible
• Mobile broadband
• Pay as you go
• Support
• Free connection
• Free laptop
• Extras
• Home broadband

Company history

Company history

T Mobile, previously known as One 2 One, is the UK arm of European telecommunications company T Mobile International which is based in Bonn, Germany. T Mobile International was set up in 1990 by the German group Deutsche Telekom and this is where it gets its name, an abbreviated form of 'Telekom Mobile'.

17 years later T Mobile International is thriving in the mobile phone industry with a stronghold over the European market, particularly in countries such as The Netherlands, Austria and Germany. With such a wealth of experience and loyal customer base it is a natural line of development from mobile network operation to the provision of mobile broadband.

With over 1.9 million subscribers in the UK alone this makes T Mobile the second largest mobile network after O2. But it’s not all work and no play and T Mobile is keen to demonstrate its support of European football and cycling teams, they are the proud kit sponsors of teams including Bayern Munich and West Bromwich Albion.

Customer service

Customer service

T Mobile’s website is easily accessible and it features a particularly informative Help and Advice section. With these instructions, written by experts, you’ll be able to work through any problems you encounter one step at a time without incurring any additional costs. There’s also a ‘Jargon Buster’ to clarify all those technical terms, so you’ll know exactly what’s going on.

Plus, T Mobile also have a separate website just for mobile broadband customers so your complications will be solved swiftly. The website focuses on hardware troubleshooting and you can select the exact device and laptop you own, so you’ll get only the most relevant answers to your questions.

Equipment

Equipment

Mobile broadband Modem - weighing just 50g this hardware is discreet and easy to use with the added benefit that it doesn’t require mains electricity. It’s both Mac and PC compatible as it simply plugs into one of the USB ports on your laptop. Plus, with automatic installation software this hardware option is entirely hassle-free, so connecting to the internet couldn’t be easier.

Data Card – The data card is the ultimate option for mobile broadband, because it slots right into your laptop there isn’t a single wire in sight. This is great if you plan to use your mobile broadband in the park and don’t want to have to have your modem balancing on your lap!

Extras

Extras

If you are an existing T Mobile Flext Plan customer and your phone is compatible with their mobile broadband technology then you may be able to plug your phone directly into your laptop and access the internet. Monthly fees range from an additional £12.50 per month for the Plus package, or £22.50 for the Max package. For more information and to see if you are eligible for this upgrade check the T Mobile Website.

T-Mobile news

• T-Mobile Share Dock hits the shops
  21st November 2008
  T-Mobile has launched its new Share Dock device, allowing up to three mobile broadband users to...
• T-Mobile makes network improvements
  29th October 2008
  T-Mobile has focused on its commitment to delivering high mobile broadband performance by making...
• T-Mobile shines in mobile broadband tests
  29th October 2008
  T-Mobile has been rated as the best mobile broadband provider after recent independent...
• T-Mobile told to remove mobile broadband ad
  15th October 2008
  The Advertising Standards Authority (ASA) has told T-Mobile to remove an advert which compared...
• T-Mobile laptop partner is cleaned out
  8th October 2008
  T-Mobile is now on the look out for another partner to supply it with laptops after computer...
• 3 and T-Mobile get mobile broadband boost
  6th October 2008
  A new deal signed between T-Mobile, 3 and BT Wholesale will give the two mobile broadband...

Customer reviews

• Don't use T-Mobile if you don't want to pay by direct debit.

  The cheapest mobile broadband T-Mobile offer is advertised as being £15. That is to say that it's £15 if you pay by direct debit but if you want to use a safe way to pay i.e. with a credit card they will charge you a 20% surcharge, making it £18 a month.

  They will insist on doing a credit check on you when you sign up - be warned - this is harmful to your credit-rating. When you receive your modem you will also see on the dispatch slip that you have been charged £6.99 for a sim card and £5.95 for delivery, so that's £30.94 for the first month on your credit card.

  You may also discover that, after the first month, T-Mobile will refuse to take any more money from your credit card for subsequent months and demand that you pay by direct debit.

  Two points arise from this: 1. There is no reason to do a credit check if they refuse to take money from your credit card and demand you pay by direct debit. 2. Your distance selling cooling-off period has long since expired and you are now required to complete a 2 year contract paying by direct debit.

  James Miller (Whickham exchange), 18th April 2008

• The service works easily, customer service is good, it is slow in my area as the 3G signal's too weak so it runs on gprs - the same speed as dial up. It is suposed to automatically speed up in better signal areas and WiFi hot spots I have not noticed this yet. Also it doesn't work ouside the UK - a real disappointment since I wanted to use it while on holiday in France.

  dee shephard, 09th April 2008

• Mobile broadband is an exellent alternative to having a landline fitted.

  bill heywood (Accrington exchange), 08th April 2008

• The USB modem is a seriously nice piece of kit! UK call centers & tech support are there to help if you have any trouble, reinforcing my impression that keeping tech support in the UK is better than shipping them abroad.

  Phill Whiteside, 05th April 2008

• It's all well and good offering new customers this deal, but existing T-Mobile customers such as myself who are using their phone as a modem and paying the web n' walk tariff aren't eligible for this new offer.

  Steve Hall, 30th October 2007

• I'm currently a student and unable to get a BT line, but wanted to access the internet without having to go into the university all the time, so this T-Mobile USB modem is a godsend! i can now access the internet from the privacy of my own room, plus use it on the train when travelling home at the weekends. love it!

  Harriet Wallis, 26th October 2007

• I was impressed by the price plans available from T Mobile. I went for a 2 year contract and ended up saving almost a third per month compared to a 12 month contract. Excellent. And now I can check Facebook in my lunch hour - it's the new way to multi-task!

  Susie Reece, 11th October 2007

• Working out of hours is so much easier now. I can contact the office on my way to work. I'm already a T-Mobile phone customer and being able to use my mobile as a modem is really very convenient

  Hugo Roe (Bloomsbury Aka Howland St exchange), 11th October 2007