Post Office Broadband
New! Exclusive Post Office discounts for ordering online
Post Office broadband offers superb value, ease of use and fantastic service at great-value prices including line rental.
Special deal! Fantastic value with home broadband including line rental from just £20.50 (no need for BT!)
Post Office online shop
Post Office features
- Company history
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Company history
Post Office Ltd is part of the Royal Mail Group, along with Royal Mail and Parcelforce worldwide. Since the first post offices several centuries ago, Post Office has developed from a network of independently owned shops selling stamps and weighing packages to a national retail company who offer a broad range of services.
It was in 1986 that Post Office became a company in its right and, to date, there are as many as 14,300 branches across the British Isles. Post Office says that over 94% of the UK’s population are within a mile of one of its branches.
In recent years, Post Office has diversified its services and now offers a whole host of financial services from loans to credit cards to comprehensive insurance packages. Breaking the hotly competitive broadband ISP market is the next logical step for a company so deeply rooted in communication, and this development pays tribute to the Post Office’s 360 year heritage.
- Customer service
Customer service
Post Office offers a well-staffed customer helpline for any inconveniences you encounter. The helpline is manned by technical advisors so they really know their stuff, the call centres are based in the UK and are open 24 hours a day, seven days a week.
Post Office has a very accessible Help section on its website which is divided in Post office Broadband and Post Office HomePhone which makes life simpler when you’re searching for relevant information. The website features a comprehensive list of Frequently Asked Questions and straightforward information about the finer details of your contract.
- Equipment
Equipment
One of the perks of the Post Office packages is the high quality hardware that comes absolutely free with your contract. If you opt for the Broadband Standard package then you’ll receive a wired modem which allows just one computer to directly connect to the internet at a time.
However, if you upgrade to the Broadband Extra service then you’ll be provided with a more advanced wireless router. This sends out radio signals which are picked up be wireless enabled computers and consoles and saves having tangled wires all over the house.
- Software features
Software features
Post Office provides you with free security software when you sign up to any one of its Broadband based contracts. If you opt for a Standard package your software will protect you from internet based viruses. It also comes equipped with anti-spam technology so you’ll be able to enjoy keeping in touch without being plagued by unwanted junk mail.
By choosing the Broadband Extra contract you’ll benefit from advanced protection and more comprehensive cover for your PC. This option also comes complete with parental control software so you can monitor and control your children’s use of the internet.
- Email features
Email features
Post Office really has the family in mind with each of the packages that they offer. That’s why you’re provided with 5 free e-mail addresses when you subscribe, this way each family member can have their own account and retain their privacy.
- Extras
Extras
There are plenty of exciting extras with Post Office, not least the 50MB of free web space. This will come in handy if you’re thinking of setting up your own dot com money spinner, or have a hobby you’d like to share on the World Wide Web.
In terms of landline benefits, Post Office will let you keep existing phone number which will make for any easy transition from your existing provider to Post Office. There’s also the ‘Loved Ones’ service which provides you with 60 minutes of free call time to chat to your friends and family on their birthdays and on Christmas Day.
And you frequently call international numbers you’ll be pleased to hear that Post Office charge just 5p per minute to over 20 destinations across the world.
Post Office news
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Internet access has improved generation's communication skills
12 March 2009
The rise of broadband internet and the profusion of channels for communicating are improving young people’s...
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Post Office in broadband account mix-up
2 February 2009
Red faces all-round as subscriber is accidentally given dead man's account details - provider forced to make...
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Post Office builds on broadband success
15 September 2008
The Post Office has revealed that its expected move into the mobile phone market was inspired by the success of its...
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Post Office broadband offers over the counter payment
25 October 2007
The Post Office will allow customers to pay for its broadband service over the counter in the firm's 14,000 stores,...
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Post Office targets over-50s market for broadband service
24 October 2007
The Post Office will attempt to target the silver surfer market in a bid to hit ambitious growth targets for its...
Customer reviews
Write a review-
The service on the phone side and broadband connectivity has been good in my case - no complaints. But technical support is absolutely rotten.
After trying for a week to do a simple ftp upload to create a basic personal website on my "50Mb" of webspace, I've simply given up. (Error restricts file maximum to 100 files - lot of good on 50Mb of space!). I've sent three mails to support. First reply referred to an attachment that wasn't there. 2nd mail was ignored. 3rd mail contained a veiled threat to cancel deal. I got a garbled response about technical problems with setting up their IT.
The real problem? It's clear no-one has a clue and there is no management ensuring that problems are sorted. I'll be going elsewhere. Thankfully the contract period is up.
M Perks, 28th February 2010
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Absolute rubbish. I signed up to be taken over on the 29th October 09 and still have not been taken over properly by them. Broadband and home phone? What a nightmare! I'm still being billed by Sky for calls on a different tariff to the Post Office. I've been trying to get somewhere for four months, but I don't stand a chance.
The pair of them keep saying contact the other one and neither of them help me. Sky won't let me cancel until I pay the bill on the grounds that they are providing me with a service I cancelled. Meanwhile, the Post Office are not supplying what I contracted. I wish someone would solve this. I am really stressed out.
Diane Iliff, 26th February 2010
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Had Post Office broadband for over a year after leaving Virgin Media; I'd grown tired of them offering super-duper deals to new customers but not for existing.
Also wanted to leave BT and combine everything. So far so good and I'm smug in the knowledge that we are "on BT" but not paying their high prices. Customer service isn't as good as Virgin's, though. I've only called them twice because the Northern Ireland accent's a bit difficult to understand!! Ho ho!
Service has been good. Though I'm still using my old Virgin wireless router (which came as standard) rather than the Post Office's non wireless one. Another reason for not contacting their customer service - cos they don't like talking to you if you're not using their equipment. Hoping that they will cough up more discounts soon. If not, I'll just move on again.
Patrick, 7th February 2010
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I cancelled my post office broadband standard on the 28/11/09 to upgrade to broadband extra, still have not received my upgrade and no explanation even after a letter to complaints! now 12/1/10
Mr.C.C.Ellis, 12th January 2010
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Great Broadband and phone deal, basic but does exactly what you expect it to - what more can you ask for for £20 per month - and no line rental extras!
Nick Potts, 14th May 2009
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Six months into my contract and going to cancel it. All started fine, fast setup and connected quickly. But only getting 4.5Mb when paying for 8Mb connection. I am only on a normal BT line, but when I was with Sky Max, I got 8-10Mb.
Dave, 30th April 2009
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i have been signed up from beginning of april,a disaster from the start and there seems to be no sign that there is going to be any improvement. what a mistake i have made.i cannot give any star rating other than a minus
john moss, 21st April 2009
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We got Post Office Broadband 6 months ago on the advice of our daughter, it's been straightforward to install and easy to use with no problems so far!
Moira, 27th March 2009
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We've had wired Home Phone Broadband for a year now - excellent! No problems!
Helen Glenn, 8th December 2008
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Problems with Post Office e-mails getting lost in space. I'm using hotmail instead as PO can't solve the problem. I will be changing provider at end of the contract.
C Billings, 4th December 2008
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This is rubbish, the router they send you has such a large static margin that I barely get the connection I should be getting. you'd think they'd bring out some firmware for this, but oh wait, they havn'! So if you have a rubbish connection, there's nothing you can do!
Leif Wildman, 13th November 2008
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the broadband is fine,but the service is absolute rubbish, I have been trying for six months to pay for this, I have phoned at least fifteen times and been put through to Ireland, I have been into the Post Office, they have phoned all to no avail, I have given up on this it is crazy
maurice davenport, 25th October 2008
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My connection started off fine but it is now a nightmare. Browsing the internet is a chore and ridiculously tiresome.
Linda Skinner, 20th June 2008
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I have got exactly what I asked for. I have had Post Office broadband for six months now and no problems at all - does exactly as it says on the tin.
Mark Crockard (Baillies Mills exchange), 30th May 2008
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I have just signed up with Post Office broadband and phone. I'm very pleased with the service so far. I had a few problems getting the wireless router to work due to our computer system, not any fault of Post Office. Technical help given over the phone was easy to follow and step-by-step instructions resolved the problem immediately. I would recommend this company to anyone.
pauline austin (Basford exchange), 17th April 2008
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Absolute rubbish - you don't get what you want. I wanted phone and broadband only got broadband. I was passed from dept to dept and spent over 4 hours on the phone trying to cancel . Their lack of customer care and service makes other ISPs look brilliant. Minus 5 stars if possible!
alan murie (Cullingworth exchange), 17th March 2008
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I signed up my parents to Post Office HomePhone with Broadband Standard deal and the service and billing was faultless. My parents even managed to get the whole thing working on their own without needing me to drive home - a miracle in itself!
Alex Kemp, 12th March 2008
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I've been on Post Office broadband for 5 weeks, the email's a bit up and down, otherwise it's ok. Easy to install.
Email works better on Outlook Express.
Ted Holmes (lancaster exchange) (Hest Bank exchange), 20th February 2008
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I have been with Post Office broadband for five weeks. In this time I have been told you do not get anti-virus protection and email unless you upgrade from the standard package. This is contrary to what we were told when we signed up to Post Office broadband, we are now actively trying to cancel our contract. Be careful!
s bell (Midland exchange), 20th February 2008
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Works out of the box. I got my gran up and running in no time. Post Office broadband is great for beginners (and oldies!).
Portia Malone (Canonbury exchange), 18th February 2008
