O2 Broadband

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O2 offer quality, super-fast broadband at home or mobile broadband on the move with free laptop options.

Stay connected at home or on the go with award winning O2 broadband.

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In this section

• O2 online shop
• O2 packages
• O2 awards
• O2 features
• O2 news

Services

Services

• Free connection
• Static IP address
• Mobile broadband
• ADSL broadband
• Fair usage policy
• Support
• Email
• Security package
• Trial period
• Mac compatible
• Free wireless router
• Home broadband
• Free mobile phone
• Pay as you go
• Free laptop

Company history

Company history

O2 entered the home broadband market in 2007 before following it up with mobile broadband in 2008. They quickly secured a reputation for amazing-value, super-fast broadband with outstanding customer service. O2 won Top 10 Broadband awards for speed and customer ratings in 2008.

O2, or Telefonica O2 Europe, was established in 2006 when British company O2 merged with the Spanish telecommunications giant Telefónica. But the company’s history spans much further back than this. O2 was originally known as BT Wireless and then later as BT Cellnet, this was BT’s first ever mobile network provision service.

However, after a de-merger in 2001, the company gained independence from BT and re-branded as O2. For five years the company maintained this independent status but the recent acquisition by Telefónica has forged links between other European telecommunications companies, particularly in Germany and the Czech Republic.

Today O2 has considerable shares in smaller network providers such as Tesco Mobile and Tchibo Mobilfunk. O2’s latest venture is a further expansion of the company’s horizons; using its telecommunications experience O2 have now developed a brand new home broadband service. By taking over the British-based ISP Be, O2’s super-speedy connection is set to take the broadband world by storm.

Customer service

Customer service

O2 has the best of both worlds when it comes to customer service; not only do they have a very informative Help section on their website but they also have a UK-based call centre which is open around the clock, 7 days a week.

The website has a section specifically with broadband in mind so you don’t have to wade through lots of irrelevant information about mobile phone contracts. As well as the handy subsections, which range from ‘Security’ to ‘Gaming’, there’s an ‘O2 Broadband Assistant’ which helps you search for the exact information you’re looking for.

Plus, the website also has a page specifically for customers wishing to switch their existing broadband contract to O2. There’s plenty of information and a list of contact numbers for other ISPs so you can get in touch easily and disconnect from your existing provider.

Equipment

Equipment

O2 have their own specific hardware which comes as standards with whichever contract you chose. This means you won’t have to fork out for a modem or router when you sign up, which reduces your initial setup costs.

In addition to this, the O2 Wireless Box will allow you to connect to the internet wire-free. It sends out a signal which is picked up by your computer or consol so you can access the internet from anywhere in your home. It’s even powerful enough to be used in the garden.

If your computer does not have wireless capability O2 are also happy to provide you with a wired, or Ethernet, version which plugs directly into the back of your computer.

Software features

Software features

One of the benefits of signing up to a broadband connection with 02 is that you will receive highly-reputed McAfee security software absolutely free. The comprehensive software includes anti-virus and anti-spyware technology as well as firewall, anti-spam and parental control settings.

Installation is easy, all you have to do is put the CD into your drive and follow the on-screen instructions. Plus, the software can be installed on up to three computers in your household so you can rest safe in the knowledge that everyone is protected.

Email features

Email features

O2 are generous with the number of e-mail addresses that you are supplied with when you sign up. They allow you to have 10 accounts per household which ensures individual privacy; it’s also perfect if you run a business from home. The main e-mail account will benefit from an inbox allowance of 1GB and the other accounts have an ample 200Mb allowance.

With the free anti-spam software you can concentrate on enjoying keeping in touch with friends and family. There’s also the unique bonus of being able to send e-mails to your O2 mobile phone (up to 1000 per month) which you receive as you would a text message.

Extras

Extras

There are a whole host of extras with an O2 broadband contract, in particular the significant cost reductions for existing O2 customers. If you are an O2 "Pay as You Go" or "Pay Monthly" customer you save £5 a month on each of the broadband packages.

Even if you’re not an O2 mobile customer there are plenty of additional features to keep you happy. For example, you can send up to 100 web texts to any mobile every month, completely free of charge. So there’s no excuse not to keep up to date with friends and family.

And O2 are so confident that you’ll be happy with your new broadband connection that they offer a 100 day money back guarantee.