O2 Broadband

Customer reviews

• worst ever service, got 1 month rolling b roadband conection and recieved a bill $197 cant login with my passwords requested another still wont let me log on, constant conection failure, site will not let me see my bill as it was not deliverd securely. canceling today

  stephen dixon, 22nd June 2009

• I have been an O2 mobile phone user for quite a number of years now, and so when my Tiscali broadband became impossible to use I transferred over to O2 for around £7.50 per month - a bargain. Nearly a year on and I have moved house now to Yaxley and whilst waiting for O2 to set up my broadband I purchased a mobile usb stick from them as they assured me this would be the wisest thing to do and allow me broadband cover whilst in limbo on my landline. This was useless as on using it, or should I say trying to use it, it was impossible as there was no coverage here in my new home or area. Although only just over 4 miles from the busy town of Peterborough. I contacted O2 again and after speaking to about 6 different agents I was eventually advised to return the stick to them for a full refund. When my landline broadband was eventually set up which was only one week later, great I thought, only again I was continually losing connection on the broadband. Again I called O2 and after again speaking to a number of agents I was eventually informed that there was interference from outside influences ie neighbours phones or the like and therefore they would upgrade me from a bar 1 to a bar 8 (or something like that) and that should do the trick. However, the cost would be an increase in my monthly fee from £7.50 to £17.50 per month. I doubt if I even use the maximum usage on my account anyway and my contract is due for renewal or cancellation next month so am looking into other options and providers now and am most upset and dissapointed that O2 can treat their long standing customers in this way as I have been fully satisfied up until now.

  Jeanette Goodman, 23rd May 2009

• After 5 good tyears with Eclipse Internet (I'm not slagging them off here at all) I saw the O2 offering just before Christmas. I decided to go for it - and have never regretted my move. I get average 16-17 download and 1 upload. Customer Service is 0n 0800 and you can understand the nice and helpful people at the other end - they don't read unintelligible 'scripts' to you. When my T-Mobile phone contract ends in July, I will be moving that to O2 as well. Highly recommended.

  Alan Martin, 7th May 2009

• I got the O2 dongle after a couple of my friends had had problems with other dongles from other providers. From what I can work out, no mobile broadband gives you 100% of the achievable speed of service all of the time, but I've not run into any problems so far - I use it on the train all over the country and have always been able to do what I need to.

  Neil Smart, 16th March 2009

• I live in a shared house with 4 other people who all use the internet on a wireless network. I have been an O2 customer for almost a year without a hitch - we have had trouble with our connection and internet provider in the past, because there are so many of us using our network for downloading stuff at the same time but so far so good with O2 - I'd reccomend them!

  Natalie Harding , 16th March 2009

• o2 nearly useless..5-6 weeks with mobile dongle connection..told I would get up to 3.2 mbps..has never run at over 150kbs..in the afternoon it goes off...at this moment 07.26am..35kbs.with interuptions..thats right 1%of advertised speed...trading standards here I come.....I just found out that I must give the service at least one star on the rating or it will not accept my review..so one star....

  justin moris, 19th February 2009

• O2 is the worst broadband provider I have been with, very slow speeds and disconnections every day. Customer service was very poor and then after 3 months of complaints every day to them they basically told me to find another provider but made me pay the rest of the contract plus £35 compensation to them for leaving early then 2 months later sent me another bill for the o2 broadband box which was £45. I just paid as I wanted to get away from them asap and contacted Trading Standards who have taken the Issue on as o2 have broken several laws when dealing with my complaint. Now back with Tiscali and no more problems.

  Gareth, 16th February 2009

• O2 is not as good as it sounds; the customer service is in the UK, that's fine but unlimited download with O2 isn't unlimited at all. I got capped for downloading 30G - I don't call that unlimted at all! They told me 2 leave the service as i used p2p software.They were checking everything I was downloading which I think is not fair at all. I've now gone back with tiscali broadband and they are not too bad at all. DON'T GO WITH O2 BROADBAND IF YOU USE P2P AND DOWNLOAD A LOT!!!

  tony , 15th January 2009

• This is the fastest ADSL service I've ever had - BT say I can get 500k max on my line, so I switched to O2 and I now get 2.5 meg and sometimes over that.

  chris, 24th November 2008

• Great service! ordered last week was up and running with in 5 days including the weekend, fastest broadband I've ever had, faster than virgin media's standard cable

  Dave, 22nd October 2008

• Best Internet I had so far in the UK. My previous ISP couldn't give me 8meg download and 1meg upload. O2 does!!! And all this for £7.50 / month. Great stuff, no dropping connection no slow down, just great since June 08

  Louis-Philippe Descamps, 29th September 2008

• O2 Broadband is amazing at only £10 for 16mb! I've had a few problems with my connection cutting off every now and then, but I called O2's very good customer service from the UK, and figured out that the problem was something to do with my phone line. So I've got nothing to complain about O2 :-). It's much better than my previous broadband providers; Wanadoo, Orange and Eclipse.

  Jonny, 16th September 2008

• I can not fault O2 broadband at all. They even phoned me to tell me I was receiving a slower connection than I was paying for (it seemed pretty fast to me!). They tried to fix it but when it was deemed that it was outside their control (I think they said something about the BT line) they put me on a lower price plan. They instigated all this - phenomenal customer service!

  Andy, 12th September 2008

• I've been with Virgin and Sky and now I've just moved to O2 and I'm already highly impressed. The price is fantastic with no catches, broadband goes at its optimum speed, it is compatible with Macs, the helpline is free and the guys are incredibly helpful!

  Arron, 20th August 2008

• Five stars. O2 is an excellent ISP offering hassle free, first class service. I highy recommended it.

  susan wilkes, 5th July 2008

• O2 broadband is exceptional.

  Steven (Mortlake exchange), 10th June 2008

• I love O2 broadband, it's the best ever, I can't fault one bit of it . I was with AOL Broadband before and they were useless. Well done O2 keep up the good work.

  tony (Stalham exchange), 29th May 2008

• Great livebox, great speed, well done O2. But will they stay like this?

  Time will tell.

  elias, 1st April 2008

• Amazing! From the moment I signed up, it has been excellent. Constant texts and emails to update me on the progress and up and running 3 days earlier than initially promised.

  The speed I have, as tested online, is higher than I was told I would get from the package. It's also a bargain at £7.50 a month because I have an O2 mobile. Even so, it is slightly more expensive than the deal Orange gave me to stay with them, but it's so worth it not to have that headache.

  I called O2 a couple of times during set up and both times spoke to someone UK based who was very polite and could help with tech issues in moments. Tonight, my internet went down, despite being 11pm on a bank holiday Monday, I spoke to someone in less than a minute, they said they'd restart my connection at the exchange, wait twenty minutes and if not back on, call back. Twenty minutes later, it came back on. Smooth.

  Dee Edwards (South Kensington exchange), 24th March 2008

• I love O2 broadband. Download and upload speeds are great. One downfall is that browsing is quite slow.

  Their customer service is wonderful. You don't have to phone them. You can apply for text alerts to help you set up. Once set-up, you can get step-by-step assistance configuring your wireless modem by instant messenger from one of their techies.

  Overall, compared to other ISPs, O2 is the best I've seen. Lets see how long O2 will the best ever.

  Great Job O2

  Anil Gurung (Hatch End exchange), 11th January 2008

• Absolutely fantastic service! So much better than my previous ISP. Communication was excellent with text messages to tell you when it was ready to plug in and the set up worked like a dream. Very impressed after half an hour of usage - super quick!

  Richard (Waverley exchange), 10th December 2007

• I am loving O2, I already had a mobile contract with them and it was so cheap to get broadband too. Bargain. Obviously I went for the Ultimate contract with a static IP address. My gaming server is pretty sweet now. Hours on fun online, so cheers O2!

  Stevo Mc (Wigan exchange), 30th October 2007

• Fantastic service from O2, switching providers was really straightforward. Their customer help staff really knew their stuff so I was up and running in no time. I appreciated the number of e-mail accounts that they offered too. Very handy for running my fly fishing business from home

  Roger McKinnon, 30th October 2007

• I found O2 to be an excellent ISP; I went for the standard package and I was really impressed with the speed at which I could surf the web. The O2 wireless box was great too - it meant that the children didn't squabble about who could go on MSN messenger! And of course the parental controls on the McAfee software gave me piece of mind that they weren't at risk from illegal websites.

  Julieta (Twyford exchange), 30th October 2007

• Just got O2 broadband installed and it's great. No fuss, great wireless livebox and super-fast broadband speed at 18Mb! Awesome stuff. Comes well reccommended.

  Jez Sealey (Bloomsbury Aka Howland St exchange), 30th October 2007