Eclipse Broadband
Eclipse are renowned for their straightforward approach to broadband provision and well-regarded for their dedication to customer support.
Eclipse have been winners of many industry awards including Best Consumer ISP in the 2007 ISPAs.
Switch to Eclipse broadband and get up to £30 for migrating!
Eclipse online shop
Eclipse packages
| Sort packages by: All packages Bestsellers | Speed | Downloads | Contract | Monthly cost | |||
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Eclipse Home LiteFree to switch & free static IP More info...The new broadband packages offered by Eclipse offer excellent value for money whether you are a modest or heavy internet user. Gain total control of your broadband connection with Eclipse Home Lite. Eclipse's clever packages put the reins in your hands (where they should be) allowing you to prioritise your connection for gaming, Peer2Peer or web browsing, using their simple, easy-to-use control panel. Eclipse Home Lite offers:
Extras include:
Option 1 is available for just £7.95 for the first three months and just £13.95 thereafter. |
up to 24Mb | 2Gb | 12 months |
£7.95 (first 3 months) Buy now » |
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Eclipse Home SelectFree router, setup & static IP More info...Gain total control of your broadband connection with Eclipse Home Select. Eclipse's clever packages put the reins in your hands (where they should be) allowing you to prioritise your connection for gaming, Peer2Peer or web browsing, using their simple, easy-to-use control panel. Eclipse Home Select offers:
Extras include:
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up to 24Mb | 10Gb | 12 months |
£12.95 (first 3 months) Buy now » |
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Eclipse Business Home Office1500 minutes free calls & static IP More info...Designed for the small office network, Eclipse Business Home Office offers an excellent solution to small home-run businesses. This package includes:
If you feel this package no longer satisfies your needs, you can upgrade at any time to another Eclipse package. |
up to 24Mb | 3Gb | 12 months |
£14.95 (exc. VAT) Buy now » |
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Eclipse Business 201500 minutes free calls, static IP & prioritised support More info...Eclipse business 20 is suitable for medium-sized, offices and costs just £19.95 a month. Eclipse Business Option 2 includes:
Upgrade at any time to Eclipse Business 50 or Unlimited if your needs increase. |
up to 24Mb | 20Gb | 12 months |
£19.95 (exc. VAT) Buy now » |
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Eclipse Home ProFree wireless router & static IP More info...Gain total control of your broadband connection with Eclipse Home Pro. Eclipse's clever packages put the reins in your hands (where they should be) allowing you to prioritise your connection for gaming, Peer2Peer or web browsing, using their simple, easy-to-use control panel. Eclipse Home Pro offers:
Extras include:
As Eclipse wants to make sure you get the most out of broadband, there is flexible use policy in place which means that you can change to another package at anytime if you’re not 100% happy. This means you’re not tied to just one package for a year, so you can try out all Eclipse has to offer. |
up to 24Mb | 50Gb | 12 months |
£22.95 (for 3 months) Buy now » |
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Eclipse Business 501500 free calls, priority broadband access, static IP and ultimate support More info...Perfect for large offices, Eclipse Business 50 includes all the options that come with all the other Eclipse business packages, however with this package you will be sharing your line with less people ensuring the ultimate broadband performance. Eclipse Business 50 satsifies all possible broadband and telephone needs for a large office making it the ultimate, no-limits business broadband package. Included in this package are:
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up to 24Mb | 50Gb | 12 months |
£29.95 (exc. VAT) Buy now » |
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Eclipse Business Unlimited1500 minutes free calls, free static IP & webspace More info...Eclipse Business 50 is perfect for large offices and it includes all the options that come with all the other Eclipse business packages, however with this package you will be sharing your line with less people ensuring the ultimate broadband performance. Eclipse Business Unlimited satsifies all possible broadband and telephone needs for a large office making it the ultimate, no-limits business broadband package. Included in this package are:
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up to 24Mb | Unlimited | 12 months |
£49.95 (exc. VAT) Buy now » |
Eclipse awards
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ISPAs 2007 - Best Business Broadband - Finalist
Eclipse were finalists in this award category showing that their dedication to business broadband has paid off.
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ISPAs 2007 - Best Consumer Broadband - Finalist
Eclipse gained recognition for their provision of consumer broadband, though they were pipped to the win by Datanet.
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ISPAs 2007 - Best Consumer ISP - Winner
The judges were impressed with Eclipse’s rapid delivery of its broadband services and uncapped broadband.
Eclipse features
- Services
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Services
- Free wireless router
- Business broadband
- Parental controls
- Price excludes VAT
- Calls
- Static IP address
- Newsgroup access
- Free connection
- Webspace
- Support
- Security package
- Modem
- Mac compatible
- Home broadband
- ADSL broadband
- Company history
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Company history
Eclipse Internet is a UK-based ISP which operates from Exeter, Devon. The company is best known for its fantastic commitment to its customers and, consequently, the unbeaten customer satisfaction response. For example, 90% of existing customers say they are so satisfied with Eclipse’s reliability and support that they would recommend the ISP to friends and family.
The company was established in 1995 and specialised in providing dial-up services to homes and businesses in the South West. Since then the company has expanded and now serves customers right across the UK, providing both dial-up and broadband services.
Eclipse first began to provide broadband services through BT’s existing ASDL service in 2001. By 2004 they were bought out by Kingston Communications and a year later began providing combined digital services, providing excellent rates on digital television, landline and broadband packages.
- Customer service
Customer service
Customers have complete control over their account with Eclipse with online account management, which enables users to view or amend their details without picking up the phone. Their online knowledge base also offers complete support, and will answer most broadband queries.
To contact a member of the Eclipse team directly, customers can log a query with the UK-based online support team who will then respond as quickly as possible. Alternatively their lines are open 8am to 8pm weekdays and 9am to 5pm Saturday for technical support, and 9am to 5.30pm weekdays for customer services.
- Equipment
Equipment
Eclipse broadband packages offer excellent value for money in terms of hardware, with all options including a free router (applicable for 12-month contracts), and a wireless router included with Option 4 on both the Home Broadband and Evolution Broadband packages. Installation and set-up easy, and includes the added benefit of free activation on all 12-month contracts.
- Software features
Software features
VIRUSshield software is included free on all Eclipse broadband packages providing a high level of security against computer viruses. Not only does it prevent virus attacks but also scans emails and will detect any unwanted threats. With automatic updates every four hours customers can be sure they are receiving the very latest in security software.
Additionally, SPAMshield provides further reassurance by marking and reducing unwanted junk emails, which can be a real nuisance!
- Email features
Email features
With up to 20 email addresses provided free of charge, and access to the Eclipse webmail service, customers can easily stay in touch with friends and family, as well as having plenty of storage space for photos, music and video clips. 50Mb of webspace is also included in every Eclipse package along with eight static IP addresses.
- Extras
Extras
By recommending Eclipse to friends and family, customers will receive up to £30 for each referral. The amount of referrals depends on the customer, but can be increased by using the Eclipse marketing banner. As it’s unlimited, more referrals equals more money!
Eclipse news
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Eclipse unveils 24Mb offering
29th September 2008
Eclipse has announced it will be offering customers 24MB broadband after making upgrades to its... -
Eclipse blocks 503m spam emails
13th August 2008
Broadband provider Eclipse has revealed that it blocked over 503 million spam emails over the... -
Eclipse launches 'customer-controlled' broadband
13th May 2008
Award-winning broadband provider Eclipse has announced the launch of its new... -
BT battles IT 'gremlins'
1st May 2008
The new advert for BT's business broadband support services is to feature 80s film characters the... -
Virgin Media adds on-demand iPlayer
30th April 2008
Virgin Media customers are soon to be given access to on-demand content from the BBC, it has been... -
Eclipse offers up to half price deal
10th April 2008
Broadband provider Eclipse has announced that it will offer new customers reduced rates for the...
Customer reviews
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My broadband connection with Eclipse is very poor, the support staff cannot agree on what the problem is. The download speed has decreased markedly, since setup. Customer service is very slow. NO WEEKEND OR 24 HOUR COVER!
richard Shaw (Rhiwderin exchange), 20th January 2008
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I am very happy with Eclipse. Fast broadband and good customer service, no reason to complain in 2 years!
Christoph Saint, 31th October 2007
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Fed up with poor speed and customer service. The service was excellent six years ago. This year its a nightmare. I tried different tariffs but 80% of the time I was getting up to 1Mbps, 15% up to 3Mbps, and 5% of the time up to 5.5Mbps. I was paying £29.99 for the top home broadband plan of 8Mbps. Just got my MAC key and moving.
Alex (Kentish Town exchange), 30th October 2007
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I have been with Eclipse for broadband for a number of years now. Last year I took up their offer of having the Talkmore package where I get evening and weekend calls for five pounds and the cost to any mobiles or international calls added on top. A year later they realised they hadn't charged me for the Talkmore service an oversight they called it and sent me a hefty bill for £210. I wasn't happy but I will always pay for whatever I use. On talking to their collections team I agreed to pay it off in three installments of £68.43. Which is fair enough. After paying off two installments they then cut my broadband off only re-connecting me until I payed off what I owed even though I was up to date with payment for my broadband usage.
james Snazell (Eccles exchange), 23th August 2007
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I’ve been with Eclipse for a while now and I haven’t felt the need to move to a different provider. They offer great value for money across their packages–and I’ve tried a few. It’s really easy to switch to a different option to find the one that works for you. I’m now on a package that includes wireless and it’s been really reliable–I hardly ever lose connection.
I have recommended Eclipse a few times to my friends, and some of them have now joined up meaning I’ve received £30 each time–bargain!
Jake, 09th August 2007
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I was initially a bit unsure about going with a company I hadn’t really heard of, however Eclipse have been a real find! Their customer service team are really friendly, and you don’t feel like you are just a number with them.
Their beginners’ package offered real value, especially as the router and activation were included in the price. I recently enquired about upgrading to wireless, which seems like it will be an easy process. A customer service representative called Gary replied online almost instantly telling me everything I needed to know.
Mary, 09th August 2007
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I was so relieved to have found Eclipse–their no-nonsense approach to Broadband was very refreshing. My previous provider was so unreliable in terms of connection–their customer service wasn’t so hot either, and I was often passed from pillar to post. Eclipse have been extremely helpful, advising on the best package to choose and helping me to get started. Which is actually the only time I’ve needed to contact them. If I need to view my customer account, I just look online.
Dan, 09th August 2007
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I have been with Eclipse for nearly a year now and had no problem with them or their service whatsoever. Does exactly what it says on the tin.
The only minor error they made was that they increased their monthly charges without informing me.
Other than that, I strongly recommend Eclipse.
Pez Taraj (Golders Green exchange), 03rd August 2007
Member of the Internet Services Providers' Association
Member of the Broadband Stakeholder Group