UK Online Broadband
UK Online offer super-fast broadband at speeds up to 16Mb and have been awarded the ISPA’s ‘Best Light Consumer Broadband’ in 2006.
Despite the amazing speeds they offer, UK Online are perhaps more widely known for great value broadband and fanatical customer support.
They provide a little bit extra for those who want more than just bog-standard broadband at average speeds with mediocre support.
Sign up online with UK Online »UK Online packages
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UK Online Lite
33:1 contention ratio & free email address |
up to 2Mb | Unlimited | 12 months | £14.99 | Buy now » |
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The 2Mb package from UK Online is the perfect package for users who require than little bit extra from the unlimited downloads on offer. Whether you’re a big music fan and want to download songs quicker, or if you want to make the most of online radio then this will be just what you’re looking for. With the UK Online Lite package you can get:
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UK Online Pro
20:1 contention ratio & free connection |
up to 8Mb | Unlimited | 12 months | £19.99 | Buy now » |
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This 8Mb package will be best suited to families who want to optimise the wireless router which UK Online recommends. It is also a great option if you enjoy online gaming and want to keep up to speed with your fellow players, particularly with the unlimited downloads that come as standard. With upload speeds of up to 786Kb this also means that you’ll be able to make the most of sending large file attachments when you e-mail. It’s also a great opportunity broaden your horizons by setting up your own website, so you’ll be able to develop your hobbies and express yourself across the internet. With the UK Online Pro package you can get:
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UK Online Premier
20:1 contention ratio & free connection |
up to 16Mb | Unlimited | 12 months | £24.99 | Buy now » |
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The 22Mb connection option provided by UK Online offers the perfect option for budding webdesigners. With free.co.uk or .org domain name, 100Mb of webspace, up to 20 free UK Online email addresses with 200Mb of storage each and much more this broadband option gives and gives. As UK Online has a low contention ratio of 20:1, compared to BT’s 50:1, this means that you will be able to use your unlimited download allowance with a greater degree of freedom. The contention ratio is the ratio of users to the area’s exchange and the coping capacity the exchange has for those connections. The 22Mb connection works through using brand new ADSL2+ technology so the UK Online endorsed Netgear router is essential. If you want to find out more about exactly how this works follow the links to our guide to ADSL Broadband on the homepage. With the UK Online Premier package you can get:
Bear in mind that this type of connection is currently only available in urban areas, you can find out whether this applies to you by using the postcode checker on our homepage. |
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UK Online features
- Webspace
- Home broadband
- Fair usage policy
- Security package
- ADSL broadband
- Mac compatible
- Support
- Free connection
- Customer service
UK Online offer professional and reliable customer service to all of its broadband customers. They pride themselves on their high standards of technical support with UK-based teams, and telephone lines open 24 hours a day, 365 days a year. Not only this, but they also provide a Freephone number so it’s even easier–and cheaper–to contact a member of the team, and they’ll aim to pick up your call within 30 seconds.
If you don’t feel like phoning, UK Online feature online support pages which will often provide a solution to your query, and if you drop them an email, you should get a response within twelve hours.
- Equipment
With UK Online, you know you are just paying for their low-cost service, and not for equipment that you might already have or wish to purchase yourself. If you need a router, they will be happy to suggest the best equipment for the job, and offer a great deal on wireless options by Netgear (compulsory with UK Online’s 22Mb service).
If you do decide to purchase the Netgear wireless router, UK Online are fully trained and can provide full technical support for this type of equipment. Full step-by-step instructions will also be supplied for quick installation.
- Software features
All broadband customers with UK online receive free spam filtering software, which means you won’t have to deal with annoying and unwanted emails as they will be directed towards a ‘junk’ email folder. This way you can view the emails you do want to receive and block those you don’t.
There is also the option of parental control software for added peace of mind when your children are online. UK online will be happy to advise on any further security options you might need to use for advanced online protection.
- Email features
Customers can receive up to ten free UK Online email addresses when opting for one of their home broadband packages. This generous amount means you can share your email addresses with family members, and also keep a few for yourself as a second account. Additionally, you will also get 100Mb of webspace to use for your very own website. This great package means you can share photos and music with family and friends while always being able to stay in touch.
Top 10 says...
“Blink and you’ll miss them, that’s how quick UK Online are. With speeds of up to 22Mb, UK Online offer great options with excellent customer support.”
Customer reviews
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After having hell on earth with Freedom2Surf after they were taken over by pipex, I stumbelled upon UKOnline. Things did not start well. The local exchange was down for 5 days before service was restored (which they did not compensate me for). A few months went by with only a few minor problems, then the onslaught began. My connection dropped out at least 6 times a day, ping times exceeding 4 billion milliseconds (4,000,000,000ms), dismal transfer speeds and lousy technical support. Their contract stipulates that if they cannot fix problems within their network, they will terminate the contract free of charge. I payed £175 to be released early as they did not provide an acceptable service.
Shame there isn't a zero star rating, they would receive exactly that. I'm now happly with BE, using the same line and equipment as I did with UKOffline (no, that isn't a typo) with zero problems.
Rhys (Croydon exchange), 17 December 2007
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After the 14 months of hell with BT, UK Online is like a breath of fresh air, only needed to call them once, call was answered after 2 rings by a UK call centre, and was rectified in 10 minutes. Brilliant Service! I can not fault it and I have tried lots of ISP's and these are the best I have found so far.
David (Sittingbourne exchange), 28 September 2007
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I was initially a bit deterred when I found out you don’t get a free modem included, however I soon realised this is probably why the monthly fee is so cheap. I managed to purchase a router through UK Online’s recommendation, which was fairly inexpensive and even included wireless.
In the end I think I’ve got a good deal especially as I now have to freedom to surf the net anywhere in the house. The Customer service representatives were so helpful too, and I feel I went with the right team.
Sunil, 01 August 2007
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When I thought about switching my broadband provider, I noticed UK Online’s advertisement and thought I’d give them a try. For £9.99 a month I get far more with them than I did with my previous provider, including 24 hour technical support and up to ten free email addresses.
I’m happy I spotted UK online as I’ve got a great deal, and the technical support I’ve been given is very much appreciated.
Clare, 10 July 2007
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I love the unlimited downloads with my UK Online broadband package. The connection is really good and reliable too – no problems there. Admittedly I’m new to broadband so I’ve nothing to compare UK Online to, however their customer service is fantastic and they didn’t mess about when it came to getting me set-up.
So now I’m up-and-running I’ve even managed to create my own web page thanks to the free allowance of webspace included in the package.
Simon, 01 July 2007
UK Online news
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UK Online upgrades Premier Broadband package
21st January 2008
UK Online is to augment its Premier Broadband package with the addition of Microsoft Exchange... -
UK Online launches broadband guide for small businesses
1st November 2007
UK Online has teamed up with the Institute of Directors to launch a pamphlet to help owners of... -
UK Online revamps broadband deals
18th October 2007
Broadband provider UK Online has re-launched three of its broadband deals. The new... -
New UK Online offer targets small businesses
8th August 2007
UK small-to-medium enterprises (SMEs) have been given a fillip thanks to a new deal from... -
Top 10 Broadband March review.
30th March 2007
In the world of broadband there never seems to be a dull moment, and March 2007 proved no... -
Orange gets bitten by Watchdog
23rd March 2007
Orange gets bitten by Watchdog At 8pm Wednesday 21st March the eagerly expected results from...
Company history
UK Online is connected to parent company Easynet who are one of the UK’s leading ISP groups. Easynet offer both professional and domestic broadband packages and it is UK Online which provides services for home users.
The company was established in 2004 and was one of the first UK-based ISPs to provide broadband speeds of up to 8Mb. At the time this exclusive service was significantly more expensive than other broadband speeds but now, as technology has developed, UK Online are able to offer competitive rates.
UK Online has also been a forerunner in providing services based on the latest ASDL2+ technology which means the company can now bring customers speeds of up to 22Mb. Innovation and development are integral to UK Online and by choosing this ISP you will receive one of the highest quality services available.
Member of the Internet Services Providers' Association
Member of the Broadband Stakeholder Group