PlusNet Broadband
PlusNet offer superb value broadband options with free calls from just £9.99 a month.
Offering ‘broadband your way’, PlusNet offer an excellent customer experience no matter how you use your broadband connection.
PlusNet online shop
PlusNet Pro for Gaming
Gaming traffic prioritised. Free wireless router, 240 mons VoIP calls & static IP
Up to 8Mb - only £19.99
PlusNet packages
| Sort packages by: All packages Bestsellers | Speed | Downloads | Contract | Monthly cost | |||
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| #1 |
PlusNet EssentialFree weekend calls to UK landlines & free set-up More info...Is the latest offer from PlusNet, it's simple and convenient and could save you money. Included in the package are:
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up to 8Mb | 1Gb | 12 months |
£6.99 (£10.00 line rental) Buy now » |
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| 2 |
PlusNet Option 1Free modem, VoIP calls & overnight usage More info...PlusNet offers the some of the most competitive rates going and it is this ‘no-frills’ service upon which its 10-year strong reputation is built. However, even their most basic package, Option 1, can be customised with the Broadband Your Way service to ensure that you get the best of both worlds. If you don’t want to commit to a year-long contract PlusNet is happy to setup a pay monthly contract for a one-off payment of £40. However, if you opt for a 12-month subscription you will benefit from free installation. The price of the standard offer is £9.99 with a one month contract tie in. Other features of this standard package include:
PlusNet’s user-friendly policy means that, as well as creating your own individual package, you will be able to contact a customer support team at any time. The 24 hour Sheffield-based call centres allow you to ring up with any query and, because all the PlusNet offices are centrally located, any problems will be cleared up quickly and efficiently so you won’t be kept waiting on the phone. |
up to 8Mb | 2Gb | 1 month |
£9.99 Buy now » |
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| 3 |
PlusNet Business Teleworker240 minutes anytime VoIP calls (one user) & free modem More info...PlusNet Business Teleworker comes with a number of product benefits:
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up to 8Mb | 2Gb | 1 month |
£13.61 (exc. VAT) Buy now » |
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| 4 |
PlusNet Option 2Free wireless router, 120 minutes VoIP calls & overnight usage More info...Like the previous option, Option 2 provides you with a great value broadband deal with some additional features which make for a more comprehensive deal for more frequent internet users. You can still upgrade and adapt your package just as you wish with the Broadband Your Way service. At £14.99 this package offers excellent value for the customer with a one-month contract tie in, it's perfect for those not looking to sign up for a long time. Option 2 includes:
The added benefits of Option 2 include;
By opting for Option 2 you’ll also enjoy 120 minutes of free evening and weekend phone calls through your broadband connection, perfect for 9-5 workers. This option also includes VPN compatibility which means that employees of big businesses can access company networks in the comfort of their own homes. |
up to 8Mb | 15Gb | 1 month |
£14.99 Buy now » |
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| 5 |
PlusNet Option 3Free wireless router, 240 minutes anytime VoIP talk & overnight use More info...Option 3 includes all the features of Options 1 and 2, including an optional one-month contract, and provides further bonuses for the more committed customers. Cost-wise it’s a step up at £19.99 a monthm however this added expense is more than worth it for the enhanced services PlusNet provide. Option 3 provides
The more advanced technology of this package also means quicker broadband speeds for greater ease of use.
PlusNet also provide unique features to help you keep control of your internet usage so you don’t get caught out financially. The up-front costing policy lets you know exactly what you’ll spend and what you get for your money. As well as this, you can set your own limits on how much you use your broadband connection and how much you download, and PlusNet won’t let you exceed your own limits unless you say so. |
up to 8Mb | 30Gb | 1 month |
£19.99 Buy now » |
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| 6 |
PlusNet Small Business360 minutes anytime VoIP calls (1-9 users), free router More info...PlusNet's Small Business package includes many benefits, which include:
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up to 8Mb | 2Gb | 1 month |
£19.99 (exc. VAT) Buy now » |
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| 7 |
PlusNet Pro for GamingGaming traffic prioritised. Free wireless router, 240 mons VoIP calls & static IP More info...Designed specifically for gamers in mind, PlusNet have created probably the best specific broadband service currently available, with a host of features to ensure that your gaming experience is as good as possible - however, they can't help you win unfortunately! The features included in this package are:
This package costs £19.99 a month on a 1 month contract. For an exhilerating gaming experience, it's money well spent. If you are not happy up to 90 days after switching to Plusnet you can get your money back. Happy gaming! |
up to 8Mb | 15Gb | 1 month |
£19.99 Buy now » |
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| 8 |
PlusNet Business480 minutes anytime VoIP calls (10+ users) More info...As with PlusNet's Business Teleworker and Small Business options, PlusNet Business offers a range of extras including:
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up to 8Mb | Unlimited | 1 month |
£34.99 (exc. VAT) Buy now » |
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PlusNet awards
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Award: Small ISP
PlusNet’s dedication to tailor-made home broadband packages and excellent customer service really impressed the... more »
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Broadband Choices 2008 - Best Broadband Provider
PlusNet's victory in the Broadband Choices awards demonstrates the excellence of PlusNet's broadband packages.
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ISPA Awards 2008 - Best Consumer ISP - Winner
Business and home broadband needs differ greatly, PlusNet have excelled in offering home users what they need.
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uSwitch 2008 - Broadband Customer Satisfaction Survey - Overall Winner
PlusNet customers are the most satisfied of all internet service providers, an achievement in this diverse market.
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Computer Shopper Awards 2007 - Best Broadband Provider
Computer Shopper's endorsement of PlusNet as the Best Broadband Provider shows once again PlusNet's value.
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Custom PC Awards 2007 - Best Internet Service Provider
PlusNet have come top of the class in this prestigious award category, another sign that PlusNet is on the right track.
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uSwitch 2007 Highest Overall Customer Satisfaction
This award shows that PlusNet have succeeded satisfying their customers with their range of broadband packages.
PlusNet features
- Services
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Services
- Online storage
- Free connection
- Price excludes VAT
- Modem
- Calls
- Business broadband
- Webspace
- VoIP
- Support
- Security package
- Mac compatible
- Home broadband
- Free wireless router
- ADSL broadband
- Company history
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Company history
PlusNet has been providing internet services since the company started out over a decade ago. In 1994, PlusNet established itself as a dial-up ISP and has continued to move with the times by expanding its horizons to broadband. In 2004 PlusNet doubled the size of its customer base and is now one of the UK’s leading ISPs with almost 250,000 customers.
The company as it currently exists is the amalgamation of 3 other communications companies; Force9, Free-Online and Metronet. By working in conjunction with these sister companies PlusNet draws from a bank of technological expertise, giving them the know-how to be a highly competent ISP. PlusNet’s connections with BT Broadband also mean that they will soon be bringing you the latest broadband technology, such as the BT Home Hub setup.
PlusNet has a pragmatic work ethic and is dedicated to providing good quality services at the lowest possible rates. Moreover, the company have won several awards for their customer service showing that they are geared towards what you want as an internet user.
- Customer service
Customer service
Voted Best Overall Provider in a recent survey, Plusnet offers excellent customer service with a number of ways to get in touch. The online Help Assistant should cover the most frequently asked questions, however there is also a ‘Contact Us’ facility available for direct email support. Customers can then view the status of their email query by accessing their online account page.
For standard support queries, customers can call a low rate line which is available 24 hours a day, 7 days a week.
Plusnet’s unique Customer Call Statistics page offers honest data on current call waiting times so you know how long you might be waiting when you call.
- Equipment
Equipment
Plusnet have an array of packages, all offering a free 1-port router, plus activation set-up (when staying with Plusnet for a minimum of 12 months, otherwise £29.99). Additionally, Package 2 comes with a 1-port wireless router and activation set-up (usually £29.99, free when staying for a minimum of 12 months) and Package 3, a 4-port wireless router and activation set-up (usually £64.99, free when staying for a minimum of 12 months).
- Software features
Software features
All packages provide Sophos Anti-Virus software, which is updated daily with the latest information from the Plusnet servers. The security package also includes spam protection and personal firewall.
- Email features
Email features
Customers receive a default mailbox, with up to 5 ‘alias’ addresses included (subscription accounts receive an unlimited amount). Alias addresses redirect mail to the default mailbox given during sign-up and are useful when not wanting to give out a real address. Furthermore, PlusNet offer a free webspace allowance of up 250Mb depending on the type of account, with a free Website Wizard for easy set-up.
- Extras
Extras
You can save money by telling people about PlusNet. They offer £25 per recommendation along with monthly discounts when you refer a friend or family member. They also offer the opportunity for users to add Plusnet banners to their websites, with a range of sizes and designs to pick from, which will make money for every click received.
PlusNet news
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Ease of PlusNet payments highlighted
5th September 2008
PlusNet is winning over customers with its flexible payment plans, according to one broadband... -
PlusNet notes Olympic surge in traffic
12th August 2008
The opening ceremony of the Olympic Games saw an increase in broadband traffic, one ISP has... -
PlusNet offer new deal
5th August 2008
A package aimed at those feeling the effects of the credit crunch has been put together by one... -
PlusNet stages fundraiser
7th July 2008
Broadband provider PlusNet has gone with a James Bond theme for a fundraising night in aid of St... -
PlusNet in BBYW price slash
24th June 2008
PlusNet has embarked on a summer price slashing exercise, offering 50 per cent off for three... -
Users 'paying too much' says PlusNet
15th May 2008
Many UK broadband customers are paying too much for their internet usage, according to provider...
Customer reviews
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I have been with PlusNet since May 2007, during which time I have only had to phone their technical team once. From my experience, I can honestly say that their help and assistance has been exemplary. From the time that I joined, I have nothing but praise for the way that they have dealt with my queries etc.




Peter McAllister (Connahs Quay exchange), 26th September 2007
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I love the incentive of discounts and money back when you recommend a friend who joins up. I have the most expensive package which is Option 4, but this also means I get more money back every time someone I’ve forwarded joins up (2 people so far!).
With this package I also get 240 minutes of Broadband phone time which is brilliant as lots of my friends also have this service and it’s a real money-saver.
I guess the only problem was choosing the right package and knowing what was included–the website was good but could have given a bit more information on things such as security software as I really didn’t know if it came free or not. One phone-call to their friendly customer service team soon answered my questions though.



Carl, 09th August 2007
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I study full time and houseshare with other students–for me it was really important to have a portable work station within the house and be able to move my laptop around. As part of option 2, I was given a free wireless router as part of the package, as I knew I would be staying with Plusnet for 12 months–I don’t have time to keep changing my service provider.
I haven’t needed to call the customer service team yet as everything I’ve needed to ask has been pretty much covered by the online support pages.



Jane, 09th August 2007
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I really like the fact that you can choose your package to suit your needs–I went for package one, which was quite basic in terms of hardware but I also opted for the 1-port router add-on which was really easy to set-up.
For £9.99 a month I think it’s tremendous value–I’m not a heavy internet user so I didn’t want to spend a fortune every month. The whole process has been easy from choosing the package to setting up–and so far it’s been reliable whenever I have needed to use it.




Mark, 09th August 2007
