Demon Broadband

The ultimate choice for reliable broadband without limitations. Demon offer excellent value unlimited options for heavy downloaders and web fanatics.

Demon are well known for offering great value broadband without the strings and they are well respected by internet connoisseurs.

In this section

• Demon online shop
• Demon packages
• Demon awards
• Demon features
• Demon news

Services

Services

• Security package
• Fair usage policy
• Modem
• Home broadband
• Free connection
• Email
• Free wireless router
• Business broadband
• ADSL broadband
• Webspace
• Support
• Static IP address
• Price excludes VAT
• Mac compatible

Company history

Company history

Demon was one of the very first dial-up ISPs in the UK and has now been in operation for 15 years, making it the company one of the most experienced ISPs in the country. This strong technical grounding has enabled the company to provide excellent quality service continuously.

Six years after its birth, Demon was bought out by THUS in 1998 but has continued to operate under the name of Demon due to the excellent reputation that the company holds. In combining forces with THUS, Demon has benefited from THUS’ business expertise allowing them to develop their professional ISP packages.

Demon’s close relationship with its customers is mutually beneficial it means that the Demon customer gets a high quality personal service. Equally, Demon benefit from the customer feedback which goes directly into improving the services they provide.

Customer service

Customer service

As established broadband providers, Demon lead the way in customer service and technical know-how. Their comprehensive help desk is a valuable online resource for all Demon broadband customers and should answer most of your broadband questions, with product help and troubleshooting sections.

The customer service team is also available to take your calls with lines open 8am to 8pm Monday to Saturday (calls charged at local rate). They’ll also respond to your query quickly by simply dropping them an email. If you have a technical-related question, Demon’s technical support lines are open 24 hours a day, 7 days a week with the option of Text Chat support. Calls are charged at 10p a minute from a standard BT line.

Equipment

Equipment

For all online purchases, Demon will provide a free SpeedTouch modem and two microfilters, which is essential for a good broadband connection through your phone line. Set-up is quick and easy and you won’t even need an engineer to help you. Simply follow the step-by-step instructions for a fast installation process. Demon will even provide free connection (online purchases only) once you’re ready to go.

Software features

Software features

Demon broadband comes with some essential security features including anti-spam and anti-virus software, which is constantly updated to protect against the latest virus threats. For just £1.62 a month, broadband customers can upgrade to Demon’s MailDefender which offers advanced protection on outgoing and incoming email messages, which will optimise your bandwidth capacity.

MailDefender also quarantines any emails that might be harmful to your computer, and you can check or retrieve while they are stored for 21 days.

Email features

Email features

Every Demon broadband account receives a free email address with unlimited attachment sizes, which means you can send large documents, images or music files without restriction. The POP3 email also means you can check your messages remotely with a wireless or mobile connection. Being away from home is not a problem either, as you can easily look at your account via Demon’s webmail server wherever you are in the world.

Demon news

• Demon improves webspace packages
  19th October 2007
  Broadband provider Demon Internet, recently rebranded as Thus Group, has improved its webspace...
• Demon broadband offers 3G
  7th August 2007
  Demon this week announced the addition of 3G mobile broadband to its current services it offers....
• Epitiro names BT as ‘Best Broadband Provider’
  10th May 2007
  The news by Epitiro is from their Q1 2007 Internet Performance Indicator Report, and also shows...

Customer reviews

• Demon do NOT offer unlimited broadband. I was transferred to Office 8000 after 10 years without being asked, and because I exceeded their "unlimited" level of 60Gb they have reduced me to 128Kb speed for a month as punishment. Must be one of the few companies to punish its customers!!! Oh, and customer service is in India so expect the usual levels of incompetence when you ring.

  Nick Wickens, 21th September 2008

• After having been with another broadband provider before - who I found terrible - I thought I needed to change.

  Living quite far away from an exchange I was finding it hard to get a connection above 2mb, until i found Demon with whom I am now accessing speeds of 4Mb.

  After signing up they said I would be online within about 10 days. I dug out my old modem and installed it. And less than 24 later it was working. I rung up Demon, got a username and login and I was off. During the 10 days of line testing etc, I did not lose connection once and haven't since.

  So it looks like I made a good choice - lets hope I have many trouble-free internet hours.

  Glenn (Gravesend exchange), 05th February 2008

• Great ISP. Took a while to get the broadband up and running but this is more todo with BT than anything. Now thats its on its running really really well.

  Lee (Leigh On Sea exchange), 16th January 2008

• As it never goes wrong, I began to wonder if it was there at all.

  It is.

  Shaun O'Riordan (Holmfirth exchange), 18th December 2007

• My wife and I were satisfied dial-up users with Demon since 1996 before we upgraded to Demon Home, about a month ago.

  Initially we were put on the wrong server and after six days and numerous calls to the support centre we were finally connected. Six days of our mail went missing but Demon claim this is not so (we have verified the loss with senders of missing messages).

  Since then the connection has been good, not dropping once, and speeds variable (as expected).

  Whilst the service is good I dread having to contact customer support again in the event of a problem.

  Martyn Brewer (Bishops Nympton exchange), 12th September 2007

• I think Demon provide an excellent service. Not only is their customer support faultless, they also offer really good value particularly on the broadband package that I opted for.

  Having it has made all the difference - I was using a dial up connection before which seems positively archaic compared to the speed of broadband. My family can also use the telephone while I''m online which means I don''t keep losing my connection. I''m converted!

  Bill, 31th July 2007

• I''ve been really happy with how easy it was to set-up my broadband with Demon. They provided full technical support and I''ve experience no problems since.

  My friends do seem to get nice little extras with their broadband packages, such as loyalty points, however I guess I''m paying less than they are every month - and in the end this is more important. Hopefully Demon will maintain their competitive prices.

  Selena, 03rd July 2007

• Demon broadband have offered a first-rate service so far, so much so that I have even introduced their business broadband package at work. It''s a good professional choice, which works for me both at home and in the office - no fussy gimmicks or offers to keep you as a customer - just good honest service and efficient performance.

  Their staff are obviously well-trained and courteous too, which is becoming a rarity these days.

  Raj, 12th June 2007