3 Broadband

Customer reviews

• 3 Mobile - USELESS (avoid at all costs). Not only is there a terrible connection but customer service is even worse. How they are allowed to operate as a company I have no idea.

  Jonny, 19th May 2009

• Maybe because I live in central london, I don't know - but my internet connection is great, am well happy with my 3 dongle!

  Micky, 14th May 2009

• 3 mobile internet is useless, I can only connect to the internet when the weather is nice, if its cloudy or raining I cant connect.I'm stuck in a 24 month contract.

  jason, 1st May 2009

• 3 mobile broadband is rubbish , was in a18 mth contract .Just got out of it after 9 mths , after a lot of phone calls and letters and pulling my hair out . Was told i was in a turbo area they were wrong . I am now with Orange . Brilliant !

  Anne, 2nd April 2009

• I'm a student and got a 3 dongle so I could work on train and anywhere I wanted round uni - I love it, I wasn't expecting an amazing reception but I can literally take my laptop anywhere and get online now ... I've not had any problems!

  Jacinta, 26th March 2009

• Been on three for over four months. Got a 5G allowance. Been good for about two days - really good for those two days I might add. The other four months reminds me of the early ninetees and a phone line connection from an african nation. Poor says it all.

  E.D. , 19th February 2009

• We have 3 dongles and are very uphappy with the service do not sign up with 3, we have been on the phone 3 hours today and still nothing decided. ZERO STARS

  nn, 18th February 2009

• I have a 3 dongle on pay as you go, so far so good. It is slow but you soon get used to it, its better than BT prices.

  j.d, 25th January 2009

• My daughter bought a 3 mobile dongle for myself and her sister for christmas, each costing £49.95 plus two £15 vouchers for internet credit. It is now 23rd Jan 09 and neither have been connected having made numerous useless and unhelpful telephone calls, going back to the retailer and various other 3 outlets armed with my laptop, need I say more.

  My daughter can't get a refund because the boxes have been opened and she can't get a refund on the vouchers even though they haven't been used. Can you imagine how she feels about the gifts she bought for her family!

  A Davis, 23rd January 2009

• Same as the previous comments, the connection is poor, the software buggy and I'm also being charged £15.66/mo despite only signing up to a £15 contract. This is supposedly after the VAT cut. Avoid!

  R Turner, 23rd January 2009

• Very simple message Do NOT sign up for 3 Mobille Broadband under any circumstances. Zero stars

  Reg, 19th January 2009

• The speed using a 3 dongle is pathetic (if it even connects), and the driver software that comes with it is extremely buggy. Why should I have to go through a ritual of disconnecting, restarting, unplugging etc. every time I want to connect? I recommend trying anyone else on the market first - they cannot be any worse.

  Iain, 15th January 2009

• I have a 3 mobile broadband dongle. I have had internet connectivity problems for weeks, I get a connection for 10 mins at a time before it crashes. I have been told there's nothing they can do to compensate my loss of service i.e. they cannot give me a replacement one while it gets repaired. To top it off, I'm paying £15.66 (not 15 as per contract), and have been told any new users get the same for £10!

  karen, 12th January 2009

• I have had toucan for about 3 years now and I have no probs with the phone packages but the internet is pants! It disconnects regularly, the speed is varied, I was getting 5 meg on an 8 meg package which I was fine with, but now I am getting 5 meg which is a joke! I rang them every 3 days for 4 weeks and they have done nothing to fix the problem so I'm terminating my contract which they want the rest of (6 months at £15).

  adam peck, 8th January 2009

• The worst ever DO NOT BUY. DOES NOT work.

  Ian, 29th December 2008

• 3 mobile broadband: terrible reception, poor poor poor . A 2.5 month saga getting 3 to cancel the contract and they are still investigating slow / poor reception. Asked us to hang on for a while longer.... what a joke. No way on gods earth will this company recieve another penny. One star since the box below wont take zero stars.

  neil.shand, 8th December 2008

• All my experiences with 3 have been staggeringly bad: Reception, speed, mean time between failure I cancelled the conract - recinded without penalty. Had to change the landline number....... HOW ON EARTH IS THIS COMPANY ALLOWED TO STAY IN BUSINESS.

  Naile Roe, 4th December 2008

• 3 Mobile Broadband - I've had the same problems as are frequently quoted here / appallingly slow, disconnects / no connects / no reception etc.

  I've canceled my contract - 12 months into a 24 months. 3 seems to ignore pretty basic customer rights / Trade Descriptions / Service Levels in the contract.

  .... Anyone else having these problems i'd recommend you 1) go into writing (on paper) 2) give them 2 weeks to resolve, 3) Recind the contract without penalty. Look on the web to get advice... 4) give 7 days to respond. 5) go into writing again. 6) Cancel further contract payments 7) Change your phone number as they call to try and collect. Take further actions Never seen such a bad service.

  If this was the US it would be a Class Action. Zero Stars - but the button below insists on at least 1 star..

  Neil Shand, 4th December 2008

• 3 Broadband is a pain. From the day 1 I was hooked on the phone with 3, trying to configure my connection. That was Feb. Now in Nov, after sending 3 letters, calling a million times, visiting the 3 shop twice, I am still without the connection and unable to break up the contract because no-one's bothered to speak to me. Perfect customer services - try to spend your money wisely.

  jozef, 1st December 2008

• I just did a speed test on my new mobile broadband. I got 0.12Mb. It takes about 30s to load a web page, and it won't play Youtube videos without buffering every few seconds. I have a signal strength of 3 out of 10 bars, so maybe that's the problem. I have a 3 mobile too, and their signal coverage is far from good, so I imagine it's slow most places. I think I'll be sending mine back.

  Matt, 8th November 2008

• Unbelievably bad. No faster than dial-up, and less reliable. My friends are astonished by just how dreadful my 3 mobile broadband service is. Avoid at all costs. I hope 3 mobile goes out of business. Companies like this are a disgrace. To associate this product with broadband is ridiculous - but who would buy this junk if these liars actually told the truth?

  Mike, 4th November 2008

• This has got to be the best service ever! Is what I thought first hand. I'm a student and at 17 I cannot get a hard wired sytem. Mobile broaband is the only choice for me. For the first few weeks it was great, no trouble. Now; every other web page I click it disconects. What a waste of money, DON'T BUY THIS.

  Adam, 29th October 2008

• I wish I'd never bought it, I'm tied to paying for an 18 month contract and 60% off the time it won't even connect. On the rare occasion it does it's slower than dial-up. Absolutely appalling!!!!

  Melissa, 3rd October 2008

• Is a bit of a joke. I can't even get gmail to load 90% of the time. It is slower than dial-up on average, which at least provides a minimum service at worst. I live in London in a 'turbo' zone.

  Laurence, 14th September 2008

• I sympathize with Ritam: you are not alone! Careful you don't spend the 18 month contract on the 0870 number to technical support. I wish I'd never heard of 3, let alone signed up. In short, it's theft: they take your money and don't provide a service; the smug 3 executives are creaming it in at our expense. Try Orange next time.

  Richard Egerton, 12th September 2008

• By far the best mobile broadband package out there - the dongle goes very nicely with my macbook pro.

  Tim , 10th September 2008

• I live in Ireland, yes 3 is as bad here.

  It runs reasonably fast when you sign up then slows after a few months.

  I have called them and emailed them getting no answers to emails.

  Don, 9th September 2008

• 3's download speed is not quick enough.

  PETER J SMITH snr, 14th August 2008

• Really disappointed. My 3 broadband never works. They did not let me return it within the 14 day period and said they would repair it. Now that I have missed the 14 day mark they want me to pay the entire 18 month contract cost for something that doesn't work. In my eyes, they are effectively cheating their customers.

  Ritam Gandhi, 6th August 2008

• When I first got 3 mobile broadband I got consistent speeds of 1Mb I don't know what changed because now my signal is at between 0 to 200kbps. Whenever I try to download a file my signal stops. I can only assume that 3 is throttling my broadband for using peer networks. I'm on a pay-as-you-go broadband plan - I pay for my allowance and I expect to be able to use it.

  tom, 23rd June 2008

• It's rubbish, the connection is slower then dial-up, it disconnects, there is never a signal and customer service is awful.

  I am tangled up in a 2 year contract paying money for an internet connection that works well once a month.

  milo, 20th June 2008

• My wife and I are working in Italy. So we decided to get 3 broadband, the dealer promised that we have full receptionin Italy, this made our desicion easy. This was a big mistake as there's no reception where we are.

  michael mueller (Letchworth exchange), 26th May 2008

• Over two weeks I only averaged 400kbps from 3 Mobile even with a full strength signal and the speed frequently dropped to zero.

  If you buy a dongle from any ISP my advice is to check the speed immediately so that you can return it if you're not satisfied.

  Tony Braime, 29th April 2008

• Absolutely rubbish, waste of money! Customer services are absolutely no help! DON'T GET THIS SERVICE!

  paula waumsley (Grimsby exchange), 22nd April 2008

• I've had lots of problems with the service disconnecting/not being able to connect.  Also, download speed varies considerably and it's never gone over 120 Kbps. I'm not impressed - not a happy customer.

  Peter Burns, 21st April 2008

• I am a Photographer and need a brodband service I can trust. I am in Scotland on a photography trip and the dongle doesn't work.

  Broadband on the move is not a broadband anywhere. All I am getting is a white flashing light and a steady white light saying I am signed on when I am not.

  Frank Middleton (Trowbridge exchange), 14th April 2008

• 3 broadband is a rip-off, I have had it for a month now and my first bill came in at £100. I'm disgusted with them and I can't cancel my contract.

  clint stanners (Torquay exchange), 8th April 2008

• I upgraded my 3 package on the 1st April and I haven't had one single problem. The connection and speed are fine. I would recommend 3 mobile I'm very happy with it.

  Thank you 3 yippee.

  paul chiocchi (Cressington exchange), 7th April 2008

• 3 broadband is disgusting, I've had nothing but trouble from day 1! I was put on the wrong broadband & still charged, bills aren't being taken from my bank properly! I'm always being charged too much! It constantly disconnects!!! Customer services never answer the phone, I'm on there for at least 40 minutes at a time and when I do get through I can't understand them! It feels like you can't get any help from 3 at all!

  sarah wood (Castle Bromwich exchange), 29th March 2008

• I signed up and received a dongle a few weeks ago, I set it up but have never been able 2 use it. I have phoned on many occasions just to get passed from pillar 2 post, HELP!!!!!

  anita (Peterborough Central exchange), 23rd March 2008

• The service is very inconsistent. I live in Marble Arch and the connection and speeds are quite poor. I get timed-out frequently especially when the weather's bad and on Sundays when it's busy. I will not renew this service in 11 months time if it does not improve.

  SC (Marylebone exchange), 21st March 2008

• The service is terrible. I am keeping a diary of lost connections and poor performance so that I can terminate the agreement ASAP. It is mpossible to use between 19:00 and 22:00 regularly, and often poor at other times too. When it works it is fine. It just does not work at the right times for me! Avoid.

  Spoonhunter (Hove exchange), 12th March 2008

• This has been excellent for me - so much better than a poor dial-up connection.

  freddie, 7th March 2008

• I have had 3 broadband for a few weeks it was ok to start with but now I keep losing the connection. It's useless and I'm realy unhappy that I'm payin for something that I can not use. If it is not fixed soon I'm going to see what I can do to terminate my contract and get a refund on any moneys I've payed.

  thomas lee (Blackburn exchange), 6th January 2008

• This is rubbish - unless you're in a very strong signal area don't bother. Only had it a couple of weeks and I'm sick to death of losing the connection half way through whatever I'm doIng and having to wait for reconnection before I start all over again - fast Broadband? I don't think so. It's a complete pain. Unless you really need on the move internet access stick with a hard wired system.

  Trevor Craddy (Leeds exchange), 18th December 2007

• What more needs saying, broadband access pretty much anywhere you go, this little device has been excellent, I don't know how I coped without it now!

  Neil Windsor, 26th October 2007

• 3 mobile broadband has been great for me. Broadband on the move without any fuss. when I moved house I had nothing to do! Awesome.

  Rich Dawson, 22nd October 2007