PlusNet Broadband

PlusNet offer superb value broadband options with free calls from just £6.65 a month.

Offering ‘broadband your way’, PlusNet offer an excellent customer experience no matter how you use your broadband connection.

Order Option 1 online by 10th Dec to get a free wireless router AND home phone for £1.99 per month

Call 0845 141 0004 or Sign up online with PlusNet »

PlusNet online shop

Plusnet Brand page banner

PlusNet Option 1

Free wireless router, VoIP calls & overnight usage

Up to 8Mb - only £9.75

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PlusNet Option 2

Free wireless router, 120 minutes VoIP calls & overnight usage

Up to 8Mb - only £14.65

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PlusNet Pro for Gaming

Gaming traffic prioritised. Free wireless router, 240 mons VoIP calls & static IP

Up to 8Mb - only £19.55

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PlusNet packages

Sort packages by: All packages Bestsellers Speed Downloads Contract Monthly cost
#1

PlusNet Essential

Free weekend calls to UK landlines & free set-up

Sign up on 0845 141 0004

More info...
up to 8Mb 1Gb 12 months £6.65
(£10.00 line rental) Buy now »
2

PlusNet Option 1

Free wireless router, VoIP calls & overnight usage

Sign up on 0845 141 0004

More info...
up to 8Mb 2Gb 1 month £9.75
Buy now »
3

PlusNet Business Teleworker

240 minutes anytime VoIP calls (one user) & free modem

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up to 8Mb 2Gb 1 month £13.61
(exc. VAT) Buy now »
4

PlusNet Option 2

Free wireless router, 120 minutes VoIP calls & overnight usage

Sign up on 0845 141 0004

More info...
up to 8Mb 15Gb 1 month £14.65
Buy now »
5

PlusNet Option 3

Free wireless router, 240 minutes anytime VoIP talk & overnight use

Sign up on 0845 141 0004

More info...
up to 8Mb 30Gb 1 month £19.55
Buy now »
6

PlusNet Pro for Gaming

Gaming traffic prioritised. Free wireless router, 240 mons VoIP calls & static IP

Sign up on 0845 141 0004

More info...
up to 8Mb 15Gb 1 month £19.55
Buy now »
7

PlusNet Small Business

360 minutes anytime VoIP calls (1-9 users), free router

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More info...
up to 8Mb 2Gb 1 month £19.99
(exc. VAT) Buy now »
8

PlusNet Business

480 minutes anytime VoIP calls (10+ users)

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More info...
up to 8Mb Unlimited 1 month £34.99
(exc. VAT) Buy now »

PlusNet awards

  • Award: Small ISP

    PlusNet’s dedication to tailor-made home broadband packages and excellent customer service really impressed the... more »

  • Broadband Choices 2008 - Best Broadband Provider

    Broadband Choices 2008 - Best Broadband Provider

    PlusNet's victory in the Broadband Choices awards demonstrates the excellence of PlusNet's broadband packages.

  • ISPA Awards 2008 - Best Consumer ISP - Winner

    ISPA Awards 2008 - Best Consumer ISP - Winner

    Business and home broadband needs differ greatly, PlusNet have excelled in offering home users what they need.

  • uSwitch 2008 - Broadband Customer Satisfaction Survey - Overall Winner

    uSwitch 2008 - Broadband Customer Satisfaction Survey - Overall Winner

    PlusNet customers are the most satisfied of all internet service providers, an achievement in this diverse market.

  • Award Computer Shopper Awards 2007 - Best Broadband Provider

    Computer Shopper Awards 2007 - Best Broadband Provider

    Computer Shopper's endorsement of PlusNet as the Best Broadband Provider shows once again PlusNet's value.

  • Award Custom PC Awards 2007 - Best Internet Service Provider

    Custom PC Awards 2007 - Best Internet Service Provider

    PlusNet have come top of the class in this prestigious award category, another sign that PlusNet is on the right track.

  • Award uSwitch 2007 Highest Overall Customer Satisfaction

    uSwitch 2007 Highest Overall Customer Satisfaction

    This award shows that PlusNet have succeeded satisfying their customers with their range of broadband packages.

PlusNet features

Services

Services

  • ADSL broadband
  • Email
  • Free wireless router
  • Home broadband
  • Mac compatible
  • Modem
  • Security package
  • VoIP
  • Webspace
  • Price excludes VAT
  • Support
  • Business broadband
  • Calls
  • Free connection
  • Online storage
Company history

Company history

PlusNet has been providing internet services since the company started out over a decade ago. In 1994, PlusNet established itself as a dial-up ISP and has continued to move with the times by expanding its horizons to broadband. In 2004 PlusNet doubled the size of its customer base and is now one of the UK’s leading ISPs with almost 250,000 customers.

The company as it currently exists is the amalgamation of 3 other communications companies; Force9, Free-Online and Metronet. By working in conjunction with these sister companies PlusNet draws from a bank of technological expertise, giving them the know-how to be a highly competent ISP. PlusNet’s connections with BT Broadband also mean that they will soon be bringing you the latest broadband technology, such as the BT Home Hub setup.

PlusNet has a pragmatic work ethic and is dedicated to providing good quality services at the lowest possible rates. Moreover, the company have won several awards for their customer service showing that they are geared towards what you want as an internet user.

Customer service

Customer service

Voted Best Overall Provider in a recent survey, Plusnet offers excellent customer service with a number of ways to get in touch. The online Help Assistant should cover the most frequently asked questions, however there is also a ‘Contact Us’ facility available for direct email support. Customers can then view the status of their email query by accessing their online account page.

For standard support queries, customers can call a low rate line which is available 24 hours a day, 7 days a week.

Plusnet’s unique Customer Call Statistics page offers honest data on current call waiting times so you know how long you might be waiting when you call.

Equipment

Equipment

Plusnet have an array of packages, all offering a free 1-port router, plus activation set-up (when staying with Plusnet for a minimum of 12 months, otherwise £29.99). Additionally, Package 2 comes with a 1-port wireless router and activation set-up (usually £29.99, free when staying for a minimum of 12 months) and Package 3, a 4-port wireless router and activation set-up (usually £64.99, free when staying for a minimum of 12 months).

Software features

Software features

All packages provide Sophos Anti-Virus software, which is updated daily with the latest information from the Plusnet servers. The security package also includes spam protection and personal firewall.

Email features

Email features

Customers receive a default mailbox, with up to 5 ‘alias’ addresses included (subscription accounts receive an unlimited amount). Alias addresses redirect mail to the default mailbox given during sign-up and are useful when not wanting to give out a real address. Furthermore, PlusNet offer a free webspace allowance of up 250Mb depending on the type of account, with a free Website Wizard for easy set-up.

Extras

Extras

You can save money by telling people about PlusNet. They offer £25 per recommendation along with monthly discounts when you refer a friend or family member. They also offer the opportunity for users to add Plusnet banners to their websites, with a range of sizes and designs to pick from, which will make money for every click received.

PlusNet news

Customer reviews

  • I have been with PlusNet since May 2007, during which time I have only had to phone their technical team once. From my experience, I can honestly say that their help and assistance has been exemplary. From the time that I joined, I have nothing but praise for the way that they have dealt with my queries etc.

    starstarstarstarstar Peter McAllister (Connahs Quay exchange), 26th September 2007
  • I love the incentive of discounts and money back when you recommend a friend who joins up. I have the most expensive package which is Option 4, but this also means I get more money back every time someone I’ve forwarded joins up (2 people so far!).

    With this package I also get 240 minutes of Broadband phone time which is brilliant as lots of my friends also have this service and it’s a real money-saver.

    I guess the only problem was choosing the right package and knowing what was included–the website was good but could have given a bit more information on things such as security software as I really didn’t know if it came free or not. One phone-call to their friendly customer service team soon answered my questions though.

    starstarstarstar Carl, 09th August 2007
  • I study full time and houseshare with other students–for me it was really important to have a portable work station within the house and be able to move my laptop around. As part of option 2, I was given a free wireless router as part of the package, as I knew I would be staying with Plusnet for 12 months–I don’t have time to keep changing my service provider.

    I haven’t needed to call the customer service team yet as everything I’ve needed to ask has been pretty much covered by the online support pages.

    starstarstarstar Jane, 09th August 2007
  • I really like the fact that you can choose your package to suit your needs–I went for package one, which was quite basic in terms of hardware but I also opted for the 1-port router add-on which was really easy to set-up.

    For £9.99 a month I think it’s tremendous value–I’m not a heavy internet user so I didn’t want to spend a fortune every month. The whole process has been easy from choosing the package to setting up–and so far it’s been reliable whenever I have needed to use it.

    starstarstarstarstar Mark, 09th August 2007

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