O2 Broadband
O2 broadband offer fantastic deals for new and existing customers with super-fast speeds of up to 20Mb from just £7.50 a month.
O2 have recently won 'Best for Customer Satisfaction' and 'Fastest Broadband' in Top 10 Broadband's 2008 awards.
Existing O2 customer? Get a £5 monthly discount on all O2 broadband packages.
O2 online shop
O2 Broadband Standard
Free wireless router. Discounted for all existing O2 customers
Up to 8Mb - only £7.50
O2 Broadband Premium
Free wireless router. Discounted for all existing O2 customers
Up to 16Mb - only £10.00
O2 Broadband Ultimate
Free wireless router. Discounted for all existing O2 customers
Up to 20Mb - only £15.00
O2 packages
| Sort packages by: All packages Bestsellers | Speed | Downloads | Contract | Monthly cost | |||
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O2 Broadband StandardFree wireless router. Discounted for all existing O2 customers More info...The name of this package, ‘Standard’, is really a bit deceptive when you realise just how much you get for your money. Unlike many other ISP’s whose standard packages are actually quite basic, O2 provides you with a range of highly competitive features that some ISPs don’t even provide in their top-level packages. At £12.50 per month, based on a 12 month contract, O2 offer great value. However, if you are an O2 mobile customer then you will enjoy all of the perks of the package at a cost reduction of nearly 50%. That brings the monthly cost of the Standard package down to a fantastic £7.50 per month. Included within this you will receive:
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up to 8Mb | Unlimited | 12 months |
£7.50 (£12.50 for non-O2 customers) Buy now » |
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O2 Broadband PremiumFree wireless router. Discounted for all existing O2 customers More info...Premium is O2’s more luxurious package which will allow you to make the most of all that the Standard package has to offer whilst giving you that little bit extra. As you’d expect, the Premium package is a little more expensive but, once again, if you’re an existing O2 Pay Monthly customer then you could save a great deal on broadband. Instead of the standard £15 per month, you would be paying just £10, so over the course of your 12 month contract you’ll save £60. You’ll also be excited to hear that the Premium package will allow you to attain download speeds of 16Mb which beats the majority of O2’s competitors hands down. With a 16Mb connection you’ll experience the internet like never before, particularly if you’re into interactive pursuits online, such as internet gaming. The O2 wireless box is still included within the contract and you’ll also have the same unlimited download allowance as the Standard package. No connection charges apply. Don’t forget to check out the terms and conditions of the Fair Usage Policy on the O2 website. |
up to 16Mb | Unlimited | 12 months |
£10.00 (£15 for non-O2 customers) Buy now » |
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O2 Broadband UltimateFree wireless router. Discounted for all existing O2 customers More info...The aptly titled Ultimate package provides you with a superb broadband connection of 20Mb which far surpasses the other ISPs’ optimum packages, particularly when you compare the relative monthly costs. For O2 Pay Monthly customers, this expedite connection can be enjoyed for just £15 per month, based on a minimum 12 month contract, which is almost 30% cheaper than the 20Mb package offered by Virgin Media. Do bear in mind that BT line rental still applies, which will bump your monthly costs up by around £10.50. Once again the download allowance is unlimited so you’ll be able to maximise your broadband connection and the free O2 wireless router, by accessing the internet wherever you are in the house and at whatever time you feel like it. As with O2's other great offers, no connection charges apply to this package. An additional bonus of the Ultimate package is the increased upload speed of 1.6Mb, compared to the 1.3Mb of the Standard and Premium packages. So, if you have your own website or you send large e-mail attachments then you’ll appreciate the increased efficiency. |
up to 20Mb | Unlimited | 12 months |
£15.00 (£20 for non-O2 customers) Buy now » |
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O2 Mobile BroadbandFree USB modem stick. Free O2 home broadband More info...O2 have joined the ranks of ISPs to launch a mobile broadband package. Their sleek and slim USB modems are both attractive and clever; they can be used on PCs and Macs in the UK and abroad. O2 are offering free home broadband to customers who take mobile broadband. Included in this package are:
Join online today for the best O2 mobile broadband deals. |
up to 1.8Mb | 3Gb | 18 months |
£20.00 Buy now » |
O2 awards
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Award: Customer Satisfaction
O2 has won the 2008 broadband customer satisfaction award based on data captured from over 310,000 tests carried out... more »
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Award: Fastest Broadband
On the basis of over 310,000 speed tests captured on Top 10 Broadband site between March and June 2008, O2 has... more »
O2 features
- Services
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Services
- Trial period
- Support
- Static IP address
- Security package
- Home broadband
- Free wireless router
- Free connection
- Fair usage policy
- ADSL broadband
- Mobile broadband
- Mac compatible
- Company history
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Company history
O2, or Telefonica O2 Europe, was established in 2006 when British company O2 merged with the Spanish telecommunications giant Telefónica. But the company’s history spans much further back than this. O2 was originally known as BT Wireless and then later as BT Cellnet, this was BT’s first ever mobile network provision service.
However, after a de-merger in 2001, the company gained independence from BT and re-branded as O2. For five years the company maintained this independent status but the recent acquisition by Telefónica has forged links between other European telecommunications companies, particularly in Germany and the Czech Republic.
Today O2 has considerable shares in smaller network providers such as Tesco Mobile and Tchibo Mobilfunk. O2’s latest venture is a further expansion of the company’s horizons; using its telecommunications experience O2 have now developed a brand new home broadband service. By taking over the British-based ISP Be, O2’s super-speedy connection is set to take the broadband world by storm.
- Customer service
Customer service
O2 has the best of both worlds when it comes to customer service; not only do they have a very informative Help section on their website but they also have a UK-based call centre which is open around the clock, 7 days a week.
The website has a section specifically with broadband in mind so you don’t have to wade through lots of irrelevant information about mobile phone contracts. As well as the handy subsections, which range from ‘Security’ to ‘Gaming’, there’s an ‘O2 Broadband Assistant’ which helps you search for the exact information you’re looking for.
Plus, the website also has a page specifically for customers wishing to switch their existing broadband contract to O2. There’s plenty of information and a list of contact numbers for other ISPs so you can get in touch easily and disconnect from your existing provider.
- Equipment
Equipment
O2 have their own specific hardware which comes as standards with whichever contract you chose. This means you won’t have to fork out for a modem or router when you sign up, which reduces your initial setup costs.
In addition to this, the O2 Wireless Box will allow you to connect to the internet wire-free. It sends out a signal which is picked up by your computer or consol so you can access the internet from anywhere in your home. It’s even powerful enough to be used in the garden.
If your computer does not have wireless capability O2 are also happy to provide you with a wired, or Ethernet, version which plugs directly into the back of your computer.
- Software features
Software features
One of the benefits of signing up to a broadband connection with 02 is that you will receive highly-reputed McAfee security software absolutely free. The comprehensive software includes anti-virus and anti-spyware technology as well as firewall, anti-spam and parental control settings.
Installation is easy, all you have to do is put the CD into your drive and follow the on-screen instructions. Plus, the software can be installed on up to three computers in your household so you can rest safe in the knowledge that everyone is protected.
- Email features
Email features
O2 are generous with the number of e-mail addresses that you are supplied with when you sign up. They allow you to have 10 accounts per household which ensures individual privacy; it’s also perfect if you run a business from home. The main e-mail account will benefit from an inbox allowance of 1GB and the other accounts have an ample 200Mb allowance.
With the free anti-spam software you can concentrate on enjoying keeping in touch with friends and family. There’s also the unique bonus of being able to send e-mails to your O2 mobile phone (up to 1000 per month) which you receive as you would a text message.
- Extras
Extras
There are a whole host of extras with an O2 broadband contract, in particular the significant cost reductions for existing O2 customers. If you are an O2 "Pay as You Go" or "Pay Monthly" customer you save £5 a month on each of the broadband packages.
Even if you’re not an O2 mobile customer there are plenty of additional features to keep you happy. For example, you can send up to 100 web texts to any mobile every month, completely free of charge. So there’s no excuse not to keep up to date with friends and family.
And O2 are so confident that you’ll be happy with your new broadband connection that they offer a 100 day money back guarantee.
O2 news
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O2 takes honours in speeds test
1st October 2008
The results of a recent speed consistency test for UK home broadband has seen O2 has seen O2 come... -
O2 denies Mac bundle rumour
29th September 2008
O2 has denied claims that it is in talks with Apple over the possible bundling of Mac computers... -
O2 launches 'broadband takeaway'
3rd September 2008
O2 has launched a new deal offering minimum-fuss home broadband. The new Home... -
Virgin Media and O2 are speed kings
2nd September 2008
Broadband providers Virgin Media and O2 have come up trumps in the latest round of speed... -
Broadband users want higher quality, says O2
11th August 2008
Instead of being seduced by the promise of rock-bottom fees, broadband subscribers are now a more... -
O2 offers new combined package
1st August 2008
O2 is offering the combination of fixed-line and mobile broadband in a new package. ...
Customer reviews
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Best Internet I had so far in the UK. My previous ISP couldn't give me 8meg download and 1meg upload. O2 does!!! And all this for £7.50 / month. Great stuff, no dropping connection no slow down, just great since June 08
Louis-Philippe Descamps, 29th September 2008
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O2 Broadband is amazing at only £10 for 16mb! I've had a few problems with my connection cutting off every now and then, but I called O2's very good customer service from the UK, and figured out that the problem was something to do with my phone line. So I've got nothing to complain about O2 :-). It's much better than my previous broadband providers; Wanadoo, Orange and Eclipse.
Jonny, 16th September 2008
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I can not fault O2 broadband at all. They even phoned me to tell me I was receiving a slower connection than I was paying for (it seemed pretty fast to me!). They tried to fix it but when it was deemed that it was outside their control (I think they said something about the BT line) they put me on a lower price plan. They instigated all this - phenomenal customer service!
Andy, 12th September 2008
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I've been with Virgin and Sky and now I've just moved to O2 and I'm already highly impressed. The price is fantastic with no catches, broadband goes at its optimum speed, it is compatible with Macs, the helpline is free and the guys are incredibly helpful!
Arron, 20th August 2008
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Five stars. O2 is an excellent ISP offering hassle free, first class service. I highy recommended it.
susan wilkes, 05th July 2008
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O2 broadband is exceptional.
Steven (Mortlake exchange), 10th June 2008
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I love O2 broadband, it's the best ever, I can't fault one bit of it . I was with AOL Broadband before and they were useless. Well done O2 keep up the good work.
tony (Stalham exchange), 29th May 2008
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Great livebox, great speed, well done O2. But will they stay like this?
Time will tell.
elias, 01st April 2008
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Amazing! From the moment I signed up, it has been excellent. Constant texts and emails to update me on the progress and up and running 3 days earlier than initially promised.
The speed I have, as tested online, is higher than I was told I would get from the package. It's also a bargain at £7.50 a month because I have an O2 mobile. Even so, it is slightly more expensive than the deal Orange gave me to stay with them, but it's so worth it not to have that headache.
I called O2 a couple of times during set up and both times spoke to someone UK based who was very polite and could help with tech issues in moments. Tonight, my internet went down, despite being 11pm on a bank holiday Monday, I spoke to someone in less than a minute, they said they'd restart my connection at the exchange, wait twenty minutes and if not back on, call back. Twenty minutes later, it came back on. Smooth.
Dee Edwards (South Kensington exchange), 24th March 2008
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I love O2 broadband. Download and upload speeds are great. One downfall is that browsing is quite slow.
Their customer service is wonderful. You don't have to phone them. You can apply for text alerts to help you set up. Once set-up, you can get step-by-step assistance configuring your wireless modem by instant messenger from one of their techies.
Overall, compared to other ISPs, O2 is the best I've seen. Lets see how long O2 will the best ever.
Great Job O2
Anil Gurung (Hatch End exchange), 11th January 2008
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Absolutely fantastic service! So much better than my previous ISP. Communication was excellent with text messages to tell you when it was ready to plug in and the set up worked like a dream. Very impressed after half an hour of usage - super quick!
Richard (Waverley exchange), 10th December 2007
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I am loving O2, I already had a mobile contract with them and it was so cheap to get broadband too. Bargain. Obviously I went for the Ultimate contract with a static IP address. My gaming server is pretty sweet now. Hours on fun online, so cheers O2!
Stevo Mc (Wigan exchange), 30th October 2007
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Fantastic service from O2, switching providers was really straightforward. Their customer help staff really knew their stuff so I was up and running in no time. I appreciated the number of e-mail accounts that they offered too. Very handy for running my fly fishing business from home
Roger McKinnon, 30th October 2007
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I found O2 to be an excellent ISP; I went for the standard package and I was really impressed with the speed at which I could surf the web. The O2 wireless box was great too - it meant that the children didn't squabble about who could go on MSN messenger! And of course the parental controls on the McAfee software gave me piece of mind that they weren't at risk from illegal websites.
Julieta (Twyford exchange), 30th October 2007
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Just got O2 broadband installed and it's great. No fuss, great wireless livebox and super-fast broadband speed at 18Mb! Awesome stuff. Comes well reccommended.
Jez Sealey (Bloomsbury Aka Howland St exchange), 30th October 2007
Member of the Internet Services Providers' Association
Member of the Broadband Stakeholder Group