Ofcom abolishes broadband migration scheme

Posted 6th November 2009 by Kimberley Howson

Communications regulator Ofcom has announced it is closing a scheme based around compliance to the MAC broadband migration process.

Vivaciti adjusting LLU pricing

Posted 10th September 2009 by Kimberley Howson

Vivaciti is dropping the prices of its LLU Unlimited package from November 1st.

Switching broadband deals provides 'a perfect chance to haggle'

Posted 27th August 2009 by Kimberley Howson

Customers paying over the odds for broadband deals can often negotiate a better price with their providers when deciding to switch.

ISP Eclipse urges customers to switch broadband providers

Posted 20th July 2009 by Kimberley Howson

Eclipse is offering Pipex and Nildram business broadband customers £50 cashback to switch providers.

CCP calls for easier broadband switching

Posted 1st July 2009 by Kimberley Howson

The CCP believes that Ofcom should offer more protection to broadband customers switching between providers

Broadband provider MacAce scoops prize at MacWorld Awards

Posted 23rd June 2009 by Kimberley Howson

MacAce honoured at awards ceremony for being best Mac-friendly ISP.

Users switching as Prodigy is suspended

Posted 1st April 2009 by Alex Buttle

BT and Ofcom cannot contact broadband ISP, as users pick up Migration Authorisation Codes and move elsewhere.

Special report: Be Broadband issues advice over switching broadband provider

Posted 12th March 2009 by Jonathan Leggett

Be Broadband is advising customers over the best and fastest way to switch broadband provider to take advantage of its money-saving deal, which offers a cash incentive of £40.

Switching broadband can be "tedious process"

Posted 26th February 2009 by Alex Buttle

Expert highlights drawn-out procedures which can sometimes be required when switching broadband, but says it will be worth it.

Providers slammed after MAC code study

Posted 9th February 2009 by Alex Buttle

Expert says that it is time for communications watchdog Ofcom to get tough with providers on handing MAC codes to customers.

MAC code problem

Posted 9th February 2009 by Alex Buttle

New research shows that many broadband internet users in the UK are still struggling to obtain MAC codes when switching provider.

Pipex receives MAC code warning

Posted 17th December 2008 by Alex Buttle

Ofcom has issued Pipex with a warning after it was found that the provider had failed to provide customers with the MAC code needed when switching broadband.

'More consistency needed' for MAC codes

Posted 12th February 2008 by Alex Buttle

A more consistent method of allowing consumers to switch their internet service provider (ISP) via a migration authorisation code (MAC) should be established in the UK, it has been claimed.

BT Wholesale to pick up the Biscit pieces

Posted 19th March 2007 by Alex Buttle

BT announced on the 16th March that they are going to step in and help Biscit broadband customers, after Biscit Internet recently went into administration.

From Monday 19th March (today), Biscit Internet customers (and there are around 6500 of them) can call a special helpline at BT Wholesale to obtain a Migration Authorisation Code (MAC). This will enable

Ofcom make switching suppliers easier on Valentines Day

Posted 15th February 2007 by Alex Buttle

From the 14th of February new Ofcom regulations come into affect making it far easier to swap broadband suppliers. The new rules inhibit companies from charging customers a fee to change providers, those who do charge a fee face a heavy fine from Ofcom.

In order to change broadband suppliers, customers have to ask for a Migration Authorisation Code (MAC) which is