News archive: Customer service and satisfaction
Increased visibility over customer service and satisfaction levels among consumers has been behind the mass broadband migration over the last couple of years.
This section looks at studies into the best and worst ISPs for customer service and satisfaction as well as regulations intended to improve standards.
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Broadband providers 'falling down on customer service'
Posted 10th March 2010 by Kimberley Howson
The Daily Mail has claimed that UK broadband providers are often failing to meet customer service expectations.
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Sky plans customer service improvements
Posted 8th March 2010 by Kimberley Howson
Broadband provider Sky is to open a new call centre in Stockport in an effort to improve its customer service operations.
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Zen scoops Which? Best Buy broadband prize
Posted 3rd March 2010 by Kimberley Howson
Broadband provider Zen Internet has topped a major customer satisfaction survey by Which?
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Ofcom to be responsible for broadband faults?
Posted 3rd March 2010 by Kimberley Howson
Communications regulator Ofcom could be made responsible for solving broadband faults in the near future, under new plans.
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Revealed: Northern Ireland is unhappiest broadband region in the UK
Posted 3rd March 2010 by Jonathan Leggett
3rd March 2010 - London: People in Northern Ireland are the UK’s least satisfied broadband users, according to new data revealed by Top 10 Broadband, the UK’s most popular broadband comparison site.
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Mobile broadband speeds and reliability 'a concern'
Posted 5th February 2010 by Kimberley Howson
Consumers' main concern over mobile broadband services is the download speeds they offer, it has been reported.
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Be Broadband employee wins customer service award
Posted 11th January 2010 by Kimberley Howson
A customer service agent that works for Be Broadband has been named one of the best in the world.
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TalkTalk customer service hit by weather issues
Posted 11th January 2010 by Kimberley Howson
Broadband provider TalkTalk is looking to boost its customer services to counter the effects of the adverse weather.
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Be celebrates customer service award
Posted 5th January 2010 by Kimberley Howson
Broadband provider Be has been praised for its customer service by a major awards scheme.
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Ofcom plans broadband customer service improvements
Posted 21st December 2009 by Kimberley Howson
The quality of customer service available to broadband customers in the UK is to be improved under new plans from Ofcom.
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Ofcom: Broadband satisfaction levels rise
Posted 10th December 2009 by Kimberley Howson
Levels of satisfaction among broadband consumers have risen in recent times, new research has revealed.
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BT Care offering video tips via YouTube
Posted 9th December 2009 by Kimberley Howson
BT Care has set up a new YouTube channel offering video tips of technical broadband issues and BT goods promotions.
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TalkTalk launches Irish recruitment drive
Posted 9th December 2009 by Kimberley Howson
TalkTalk is to hire 60 new customer service agents at its Waterford contact centre as the broadband provider looks to expand.
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Broadband providers 'should not charge for support'
Posted 2nd December 2009 by Kimberley Howson
Research has revealed that broadband users feel they should not be charged for customer service.
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Next-generation broadband will be 'world changing'
Posted 1st December 2009 by Kimberley Howson
The launch of next-generation broadband across the UK will have a major impact on homes and businesses, according to an expert.
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Customers 'happy with current broadband'
Posted 1st December 2009 by Kimberley Howson
The roll-out of next-generation broadband could be affected by a relative lack of demand for improved services, it has been claimed.
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Easynet calls for customer service benchmark
Posted 25th November 2009 by Kimberley Howson
Broadband provider Easynet Connect calls for new industry-wide benchmark for customer service.
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Hillingdon Council 'benefiting from high-speed internet'
Posted 23rd November 2009 by Kimberley Howson
A London council has gained access to high-speed broadband in a bid to improve its customer services offering.
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UK broadband services 'fairly priced'
Posted 20th November 2009 by Kimberley Howson
The price of broadband services in the UK is generally good value, according to new research.
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Dongle positioning 'may affect connection speed'
Posted 19th November 2009 by Kimberley Howson
The positioning of a dongle may affect the mobile broadband connection speed received, according to Webuser.
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Latest Comments
- B , 15 hours ago
Its about time we got ITV1 in HD (Virgin Media). When you pay £75 for a HD box and only get BBC HD... Read more
- H Higgins , 19 hours ago
Satellite broadband is still too expensive for 99 per cent of the people who might benefit from it. Read more
- dan , 1 day ago
Check out the sky website 1st....They are also offering free 8gb ipod touches to anyone that reccomends... Read more
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17th March 2010 - No comments
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17th March 2010 - 1 comment
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16th March 2010 - 2 comments
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Most commented
- 1BT Broadband reacts to Virgin Media stunt
17th February 2010 - 16 comments
- 2TalkTalk broadband speed boost: Essentials customers get 24Mb
26th February 2010 - 5 comments
- 3Virgin Media broadband customers in line for 100Mb
25th February 2010 - 4 comments
- 4Virgin Media considers new broadband marketing strategy
17th February 2010 - 4 comments
- 5BT: No demand yet for 1Gb broadband
3rd March 2010 - 3 comments
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9th March 2010 - 3 comments
- 7Conservatives unveil broadband-friendly technology manifesto
11th March 2010 - 2 comments
- 8Mobile broadband providers battle over iPad
8th March 2010 - 2 comments
- 9Sky broadband announces £50 voucher giveaway
15th March 2010 - 2 comments
- 10Sky sets HD TV channel target
15th March 2010 - 2 comments
- 1Virgin Media adds new set-top box to broadband TV packages
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