Broadband News: TalkTalk

TalkTalk has announced it will handing out free wireless routers with every single broadband package sold. Continue reading…

Carphone Warehouse’s TalkTalk has made a tempting bundle offer, including the promise of a free dongle with one of its landline packages. Continue reading…

A former mayor in the Yorkshire town of Whitby has spoken if her "nightmare" after being sold broadband by a door-to-door salesman. Continue reading…

Carphone Warehouse’s decision to offer free broadband to customers spending over a specified amount a month of telephone contracts has cost the firm millions. Continue reading…

Carphone Warehouse has announced that its broadband revenue growth may be less than expected in the coming year. Continue reading…

UK broadband provider TalkTalk has made an overhaul to its broadband and phone offerings, with three new packages introduced. Continue reading…

The Carphone Warehouse now has 2.6 million UK fixed-line broadband subscribers registered with AOL and TalkTalk, it has been announced. Continue reading…

The construction of TalkTalk/Carphone Warehouse’s fibre optic network is progressing according to plan, the ISP has announced. Continue reading…

TalkTalk has been censured by the Advertising Standards Authority (ASA) for misleading claims made about its service. Continue reading…

Unforeseen levels of demand are hampering Carphone Warehouse/TalkTalk’s broadband service in the outer London area, it has been reported. Continue reading…

Carphone Warehouse is set to enter the Irish broadband market, it has been confirmed. Continue reading…

Carphone Warehouse/TalkTalk has confirmed reports that uptake of its broadband service has slowed during the last quarter, but said that its network roll out is progressing well. Continue reading…

Customer take-up of Carphone Warehouse/TalkTalk’s free broadband service has slowed in the last month, according to newspaper reports. Continue reading…

As dissatisfied customers begin to leave TalkTalk’s broadband service, competition will hot up to claim their former customers, it has been predicted. Continue reading…

Carphone Warehouse moves to improve customer service for its TalkTalk and AOL broadband services have received a ringing endorsement from customers. Continue reading…

Carphone Warehouse subsidiary TalkTalk has launched a spoiler offer to BTinternet’s heavily promoted broadband Premiership football bundle. Continue reading…

Following BT and Sky with their second quarter results the Carphone Warehouse announced an increase of 126,000 customers over the last three months.
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The price war on British broadband seems to be escalating to new levels after TalkTalk announced yesterday, a whole new inclusive package costing just £5.89 per month.
Customers will have to pay £10.50 line rental (the same as BT) which does make the whole package cost £16.39 per month and customers do need to sign an 18 month contract.
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TalkTalk has declared that they will undertake a full investigation into allegations that they have attempted to ‘poach’ customers from rivals PlusNet.
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BT are expected to announce by the end of the week that they have overtaken Virgin Media to once again be the largest supplier of broadband in Britain.
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The news by Epitiro is from their Q1 2007 Internet Performance Indicator Report, and also shows TalkTalk moving into the top 5 for the first time, joining Pipex, AOL, Demon and BT who have been at the top now for the forth consecutive quarter. The table (shown below) is based on technical performance, therefore customers with these providers should experience better connection and faster connection speeds. Orange and Virgin who in Q4 2006 were third and fifth respectively were not in the new top 5.
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When rumours of the Pipex takeover started, four major companies were said to be interested: BT, Carphone Warehouse, BSkyB and Virgin Media. All were reportedly very interested in procuring the sixth largest UK internet provider, however matters may have taken a turn for the worst for Pipex if they expected a bidding war. Continue reading…

It is now exactly one year on since Carphone Warehouse introduced its TalkTalk ‘free broadband’ offer. Despite major delivery issues the service was an unexpectedly huge success, and caused a massive price war within the industry. So one year later, how is free broadband doing? Continue reading…

Talk Talk, the broadband service run by Carphone Warehouse (CW) is going to cost the company an an extra £30m to run in the 2007-8 financial year. Talk Talk is widely thought to be a loss-leader for Carphone Warehouse. Alongside this, the running of Virgin Mobile France is also proving very costly for the group. Continue reading…

We often talk about the big players in the broadband market, but do we actually know who the biggest are, and how much of the market they actually hold?

Well we at Top 10 Broadband would like to illuminate the figures so that you can see who is the biggest and who possesses the weight to throw around. Continue reading…

Orange gets bitten by Watchdog

At 8pm Wednesday 21st March the eagerly expected results from the BBC Watchdog report were televised. Watchdog specifies that this is not a statistical summary of the whole population’s views but a snapshot from the 50,000 people who voted. It is important to know Continue reading…

Pipex has been quick to respond to media speculation over the continuing rumour that the ISP is to be taken over.

Pipex have stated that they have appointed an asset management company and the investment bank UBS to show Pipex the options they have in the future. However Pipex have confirmed Continue reading…

According to data taken from almost 5,000 people, the smaller ISPs are performing better, with the likes of Be Broadband, Eclipse and Namesco averaging 9 out of 10 for customer satisfaction. These scores are based on reliability, speed, billing, technical service and customer satisfaction. Continue reading…

Since its big £21 broadband and landline service launch in April 2006 Talk Talk has left many customers frustrated and some customers have even made claims at the small court.

The information taken from Continue reading…

Ofcom announced that from the 1st January to 23rd October, 26,926 separate complaints or ‘expressions of dissatisfaction’ were logged against Broadband providers. Ofcom stress that this figure is the total number of complaints received and that not all would be upheld. Continue reading…

PC users using Windows Vista, are struggling to connect to the internet with some ISPs as the broadband installation discs are proving difficult to read. Vista seems to be struggling with Virgin Media, Tiscali and Orange along with many others, as the installation discs do not seem to be compatible with the Vista operating system. Continue reading…