Broadband News: Customer service and satisfaction

Broadband users considering switching provider should look out for customer reviews before plumping for a deal, one expert says. Continue reading…

The Advertising Standards Authority (ASA) has taken a television advertisement off air after receiving several complaints. Continue reading…

PC Pro has revealed the winner of its Best Broadband ISP award, with Zen Internet coming out at the top of the pile. Continue reading…

UK broadband customers are satisfied that they are receiving a fair deal, according to new research. Continue reading…

Broadband Choices’ latest survey has found Sky Broadband to be the UK’s top broadband provider. Continue reading…

There are many plus points to buying broadband as part of a triple-play bundle, a representative of one independent financial advisor has said. Continue reading…

Broadband companies are among the utility providers increasingly willing to haggle with customers over contract fees. Continue reading…

A 69-year-old widow becomes the latest to be conned into ‘free’ broadband in Yorkshire town. Continue reading…

Customers looking around the UK broadband market for a better deal have been warned that price alone is not what deals should be judged on. Continue reading…

PlusNet is winning over customers with its flexible payment plans, according to one broadband provider reviewer. Continue reading…

The Karoo Lite broadband package has received a poor review after a study by one broadband comparison publication. Continue reading…

Product review specialist Which? has given the thumbs down to Orange’s broadband offerings in a recent publication. Continue reading…

Residents of a Welsh village are campaigning for the local telephone exchange to be upgraded after being hit by a broadband outage for the third time in recent months. Continue reading…

Customers taking 3’s mobile broadband offering can expect the cheapest fees and fastest connection out of any of the five main providers of the service, according to a recent review. Continue reading…

The finalists for the upcoming annual PC Pro Service and Reliability Awards have been announced. Continue reading…

Broadband connections in and around one Surrey village lag so far behind that a campaign has been launched in order to improve services. Continue reading…

A former mayor in the Yorkshire town of Whitby has spoken if her "nightmare" after being sold broadband by a door-to-door salesman. Continue reading…

Despite the ongoing credit crunch, broadband customers are still paying too much, according to the results of new research. Continue reading…

Mobile broadband customers should beware of speed promises when they sign up to a deal, it has been suggested. Continue reading…

British consumers should take the time to choose their broadband package carefully, according to one firm. Continue reading…

The government has proposed new rights for local councils and health authorities to access public internet records. Continue reading…

The mobile phone industry has announced that it is considering cinema-style classifications for mobile broadband content. Continue reading…

Broadband subscribers in Hull were left disconnected last weekend after a network failure disrupted communications throughout the city. Continue reading…

Instead of being seduced by the promise of rock-bottom fees, broadband subscribers are now a more discerning bunch, according to O2. Continue reading…

The bundling of television, phone and broadband services has its advantages for both provider and customer, according to one expert. Continue reading…

Many new broadband customers are tempted by the introductory offers put forward by providers, according to new research. Continue reading…

Brits have demonstrated their love for broadband in the results of a new survey. Continue reading…

The results of a recently-conducted survey which tested the performance levels of UK broadband providers have been published. Continue reading…

A new support service set up by BT will help broadband subscribers on a range of issues. Continue reading…

Comedian Dave Gorman, famous for attempting to meet 54 men with his own name, has come up with a customer service idea for BT. Continue reading…

A growing number of Tiscali broadband subscribers are expressing their discontent with the service after problems were reported relating to web-connected games consoles. Continue reading…

A recent loss of broadband connection in Cornwall caused significant disruption to local businesses. Continue reading…

Despite efforts to make broadband advertisements clearer to the customer, many are still misleading, according to one expert. Continue reading…

The Advertising Standards Agency (ASA) has reminded one ISP of its obligations after the firm was found to have made misleading claims. Continue reading…

BT’s Home Hubs have proved to be an international success with the news that over three million of the devices have now been shipped overseas. Continue reading…

A significant portion of UK businesses are unhappy with their broadband connection, new research has shown. Continue reading…

The inflated cost of using mobile broadband overseas has been highlighted by one expert. Continue reading…

BT’s plans to implement a super-fast fibre-optic broadband network across the whole of the UK contains an element of risk, according to one expert. Continue reading…

The government has replied to an online petition calling for an investigation into ISPs "throttling" bandwidth. Continue reading…

Speed is the second most important factor for consumers when choosing broadband packages, new research suggests. Continue reading…

Ofcom is undertaking a review of the complaints process currently in place for broadband customers. Continue reading…

The main reason that broadband users are switching providers is due to price, new research has suggested. Continue reading…

The existence of broadband blackspots in some rural areas of the country has meant customers of some providers suffer inflated costs, according to Ofcom. Continue reading…

Advertising relating to broadband in the UK should be made clearer to the public, according to one senior analyst. Continue reading…

The BBC is seeking the approval of industry watchdog Ofcom for a scheme which would provide broadband users with on-demand local news online. Continue reading…

Residents in south Derbyshire have made their feelings known on the state of the broadband infrastructure in the area. Continue reading…

Broadband provider BT has accepted responsibility for a network fault which left residents in Shetland without internet access. Continue reading…

Hull-based broadband provider Kcom has been cleared of blocking other companies from entering the market in an Ofcom report. Continue reading…

As debate continues on the future of fibre-optic broadband, it has been suggested that the business case for investment is not compelling. Continue reading…

French officials have thrown their weight behind a three strikes anti-piracy law to penalise illegal downloaders. Continue reading…

New speed tests conducted during May have shown that many connections are still struggling during peak times. Continue reading…

Internet marketing firm Phorm neglected to mention to the Home Office that it had conducted secret software trials on BT users. Continue reading…

Zen Internet has scooped another accolade for its consumer and business broadband packages, winning the Which? best provider award. Continue reading…

Northbay on Barra in the Western Isles is set to receive wireless broadband as part of the Connected Communities (ConCom) scheme. Continue reading…

Following on from Ofcom’s fair advertising guidelines, Ipitero has published a new guide to help consumers get the most from broadband. Continue reading…

Consumers looking to save money on broadband have been advised to switch providers. Continue reading…

Despite having the world’s fastest connections, many residents in South Korea rate their broadband service as average. Continue reading…

People who put pictures and videos online regularly have been advised to consider upload speeds when purchasing broadband packages. Continue reading…

Google is in the process of developing software tools to allow consumers to track whether their provider is limiting their connection. Continue reading…

Average speeds experienced in the UK are far behind those in areas of Europe and providers are unwilling to spend the money to catch up. Continue reading…

Technology analyst Ovum has announced its support for the recently introduced code of conduct setting out broadband advertising standards. Continue reading…

Ofcom’s new voluntary code of practice may lack the strength necessary to enforce fairer broadband advertising practices, ISPReview said. Continue reading…

Members of Ofcom, parliamentary representatives and industry chiefs will meet today in crisis talks concerning the future of broadband. Continue reading…

Businesses in the North Yorkshire area may soon have access to low-cost fibre optic broadband under a scheme by NYnet. Continue reading…

Francesco Caio, who holds responsibility for a review into the future of broadband, has suggested backhaul could provide higher speeds. Continue reading…

Telecoms regulator Ofcom has announced a new code of practice for broadband providers designed to give clearer information on likely speeds. Continue reading…

New statistics suggest that broadband customers receive in Edinburgh the fastest speeds in the country on average. Continue reading…

A new broadband speed survey by the BBC has shown that those living in the capital can download nearly twice as fast as those in Wales. Continue reading…

A couple who live just 15 miles outside of Aberdeen have been told they will probably never get home broadband access. Continue reading…

With reports of poor broadband access across much of Wales, one company has suggested that churches may be able to eradicate ‘notspots’. Continue reading…

Following Ofcom’s recent report on the state of the UK broadband market, one commentator has described usage patterns as a patchwork quilt. Continue reading…

Many people living in rural areas are still having problems connecting to high-speed broadband services, it has been suggested. Continue reading…

Following the publication of Ofcom’s latest usage report, the Independent has asked whether broadband can create a more equal society. Continue reading…

Telecoms watchdog Ofcom has announced that it will deregulate 70 per cent of the UK broadband market. Continue reading…

Residents living in council flats in Solihull are set to receive subsidised broadband through existing plug sockets in their homes. Continue reading…

Residents in a Welsh village have threatened to take BT to court to resolve a long-standing broadband dispute. Continue reading…

With Gordon Brown finding it difficult to unite his party, the Guardian has commented that broadband should be his unifying policy. Continue reading…

Telecoms regulator Ofcom has released statistics suggesting that people are now more confident in web security than in previous years. Continue reading…

Basingstoke council has announced that it wants to hear from local residents and businesses that are unable to access broadband services. Continue reading…

The UK has ranked 13th in a new global study examining broadband penetration, price and speeds in the 30 top performing countries. Continue reading…

Under new proposals for the ways in which public service broadcasting (PSB) could be funded, Ofcom has suggested a possible broadband levy. Continue reading…

Consumers are still finding it difficult to switch broadband suppliers, it has been asserted in a recent report. Continue reading…

With much discussion of how broadband providers should cope with video downloads, the BBC has suggested an internet usage charter. Continue reading…

Major UK broadband providers are in talks that may allow users unlimited music downloads, it has been revealed. Continue reading…

Discrepancies in coverage in the UK broadband market could be filled more quickly if Scotland’s lead is followed. Continue reading…

For those living in broadband blackspots, there are still ways of receiving internet services, it has been suggested. Continue reading…

The largest ever customer survey of UK broadband users has revealed that one in two people interviewed are unhappy with their service. Continue reading…

PlusNet has been granted the accolade of best consumer internet service provider (ISP) in the latest awards from the ISP Association (ISPA). Continue reading…

The way UK consumers use the internet is changing and internet service providers (ISPs) will struggle to keep up with demand. Continue reading…

Residents living in two small Suffolk villages are set to receive reliable high speed broadband for the first time. Continue reading…

Average global prices for broadband services saw a slight increase in late 2007, a new report suggests. Continue reading…

Broadband customers have launched an online petition defending internet service providers (ISPs) against new anti-piracy proposals. Continue reading…

Ofcom has announced that it will prevent broadband providers from levying "hidden" additional charges on customers. Continue reading…

Around 90 per cent of broadband customers in the UK are using anti-virus software to make sure they are protected when using the internet, according to Get Safe Online. Continue reading…

The government has announced that it will review its role in the way high-speed broadband is delivered throughout the UK. Continue reading…

Deputy first minister in the Welsh Assembly Ieuan Wyn Jones has pledged a commitment to providing high-speed broadband for remote countryside areas. Continue reading…

A new survey has found that bundled services provide better value for money than standalone broadband packages. Continue reading…

A spokesperson for the Broadband Stakeholders Group (BSG) responded to a recent opinion poll conducted by the BBC News website looking at the future of broadband. Continue reading…

A new survey suggests that the number of people switching internet service providers (ISPs) has increased by 2.5 per cent between 2005 and 2007. Continue reading…

Broadband industry watchdog Ofcom has speculated that broadband users will have to contribute to the planned upgrades to the UK network. Continue reading…

A 2004 target set by President Bush to allow all families across the US affordable access to high speed internet by the end of 2007 has largely succeeded, a report released today announced. Continue reading…

Despite recent efforts to increase broadband access across the UK, one village is in danger of losing internet services unless it can raise money to upgrade its current connection. Continue reading…

A £70 million project to deliver high-speed broadband to residents living across Scotland is "progressing well", according to the Highland council. Continue reading…

Consumers could find they benefit in three different ways by switching their broadband providers, it has been claimed. Continue reading…

A new report has uncovered high levels of customer dissatisfaction in the UK broadband sector. Continue reading…

The nominees for the UK’s Best Consumer ISP have been confirmed by the UK Internet Service Providers Association (ISPA). Continue reading…

Hull residents have been left without broadband in the wake of a "major fault" detected in the town’s sole broadband provider, Karoo. Continue reading…

BT’s specialist broadband IT support service has provided ten million minutes of advice to subscribers since its launch 18 months ago. Continue reading…

The rash of ever cheaper broadband deals offered by larger providers is putting increasing pressure on their small rivals, it has been reported. Continue reading…

The Carphone Warehouse now has 2.6 million UK fixed-line broadband subscribers registered with AOL and TalkTalk, it has been announced. Continue reading…

A new survey on broadband and internet trends has revealed that new video on demand services such as BBC’s iPlayer are proving hugely popular. Continue reading…

Consumer complaints about the service offered by UK ISPS were up significantly last year, new data has revealed. Continue reading…

Email is the preferred way for ISPs to inform customers they are over their fair usage limits and could face extra charges, according to a new poll of UK broadband users. Continue reading…

Telecoms regulator, Ofcom, is set to scrutinise "hidden" charges that may appear in the bills of broadband or mobile phone customers. Continue reading…

Fair usage limits are rendering super-fast broadband deals a rip off, it has been claimed. Continue reading…

Customer satisfaction levels in the broadband market have dipped in the last year, it has been revealed. Continue reading…

Smaller broadband providers have once again triumphed in PC Pro’s awards for the best ISPS in the country. Continue reading…

Broadband providers throughout Europe have stepped up their efforts to improve the levels of security of their email services, a communications expert has claimed. Continue reading…

Nearly one-third of UK broadband users are unhappy with the connection speed they receive, it has been claimed. Continue reading…

Growing levels of customer dissatisfaction have been detected in the UK broadband market. Continue reading…

The UK telecommunications watchdog should monitor other aspect of ISPs service apart from delivery of connection speeds, it has been claimed. Continue reading…

A price war in the broadband market is looking increasingly likely after Sky’s move into the market has already yielded one million customers. Continue reading…

Complaints over switching broadband provider have more than halved this year, it has been reported. Continue reading…

A lack of comprehension means the overwhelming majority of broadband users do not fully assess the market before they buy a new product. Continue reading…

The telecommunications watchdog has written to the largest six broadband providers in the UK to request that they are clearer about the speeds that subscribers should expect to receive from their broadband services. Continue reading…

A Scottish MP has called for moves to improve broadband access in the country to be extended. Continue reading…

A leading computer magazine has called for broadband providers to be more honest about the connection speeds of their services. Continue reading…

Broadband service providers should offer computer security services to subscribers if they want to stand out from their rivals, a technology expert has said. Continue reading…

The Hull telephone company at the centre of a broadband monopoly row has moved to defend itself from criticism that its monopoly is short-changing consumers. Continue reading…

A UK firm has launched the first ever broadband recovery service to help users encountering technical problems get assistance quicker than they do with call centres. Continue reading…

A new report has suggested that the provision of broadband support services in the UK need to be improved. Continue reading…

Orange has announced it is to invest a large amount into its customer service operations following criticism received by the firm. Continue reading…

Broadband providers are profiting by tens of millions of pounds a year from customers’ calls to support help-lines, it has been revealed. Continue reading…

Businesses in rural parts of Wales claim they are missing out on trade due to lack of broadband connectivity. Continue reading…

Customer should be wary of signing to up unbundled providers, a broadband comparision site has warned. Continue reading…

‘Silver surfers’ (elderly internet users over 55 years of age) are joining the craze for going online at a faster rate than the average European user, according to a recent survey.
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A number of UK broadband providers have been caught up in the flood problems that have swept Southern England this week.
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BT has once again been placed at the top of Epitiro’s Consumer ADSL Internet Performance Indicator Report for an astonishing fifth time in a row. The report examines a number of different aspects from a consumer ISP’s service including connection reliability, connection speed, download speed and ping rate (measures response rates to information requests). A fast ping time is generally desirable for online gamers.
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