More from Top10.co.uk

Virgin Media hit by outages

Posted 30th September 2009 at 4:18pm by Kimberley Howson

Kim user icon
Virgin Media has experienced several technical issues today (September 30th)

The UK's leading fibre-optic broadband provider has suffered a series of technical hitches, it has been revealed.

Some of Virgin Media's customers have reportedly been hit by outages and loss of connection today (September 30th), while the company's website has also been experiencing loading problems.

In addition, the company's webmail platform has also been struggling with some technical issues.

Discussing the problems, a Virgin Media spokesperson said: "Some of our customers are currently experiencing intermittent service problems caused by power fluctuations at one of our facilities.

"Our engineers are working hard to bring services back on line as quickly as possible."

Virgin Media recently confirmed that it is to be listed on the London Stock Exchange from tomorrow (October 1st).

The company will be on the list, under the symbol of VMED, from 08:00 BST.

More news on: Virgin Media, Customer service and satisfaction

5 comments

  • 1

    Si, 30th September 2009.

    ask them about V stuff, it's ajoke
    ive not been able to use it in 6 months as have hundeds if not thousands of others, yet they tout it as an extra.

    Reply
  • 2

    Margaret Tranter, 2nd October 2009.

    Intermittent broadband has been an issue for many months - and still is! I am lucky to have a connection a total of one week out of every month.

    One reply to the issue was "We have too many customers". Shame on you, VM, for such a poor service. We shouldn't have to pay for what we don't receive, and I can envision a lot of customers demanding refunds.

    Reply
  • 3

    Martin Bailey, 2nd October 2009.

    I think as far as stability their broadband is crap.
    I haven't had the tv long: so far so good. But i get the impression when dealing with this company that are a bit of a spiv operator and don't seem to know what the hell they are doing and they certainly don't come across as a professional outfit.

    Reply
  • 4

    John Ayres-Smith (1-2-1 Computer TLC), 5th October 2009.

    I am an I.T. guy working with clients in Lincolnshire (UK). I have a new Virgin Media domestic client and for over a week she cannot get either Broadband or email working with Virginmedia.com

    This is definitely a V problem not hers and what's worse is we cannot even get through to complain as their pre-recorded message starts by saying we apologise for problems with new customers and then states that there is at least a 30 minute delay to answer calls!

    This is appalling commercial behaviour and frankly taking money under false pretences!

    Reply
  • 5

    Thomas, 8th October 2009.

    I've never had any problems with Virgin Media. But they need to communicate with their customers better when there's an outage.

    Reply

Add your comment

Please write a longer comment

Related stories

Broadband news

Top 10 Broadband is the UK's most popular broadband news site. Our team of qualified journalists research and write broadband news articles daily on a range of topics.

News is an integral part of our website and our researchers make it their priority to uncover and analyse developments in the UK broadband market on a daily basis.