12 comments

• 1

  Margo Tindall, 12th July 2008.

  I helped my pensioner onto Pipex believing it to be a good internet provider, it was the worst move I have ever made. She has had nothing but trouble; no phone or internet service yet they still demanded payment and threatened to take her to court. My mother landed up in hospital with a serious angina attack over the worry she had. Pipex is not recommended by me. They are a very unfair company that dont provide the service you are paying for.

  Reply
• 2

  Philip Fernandes, 16th January 2009.

  I bought a 3 bundle, mobile phone and wireless mobile broadband, which is not fit for purpose and tried to return it within a 14 day period. To my surprise they refuse to accept it back, informing me of a 3day return policy.
  
  Their wireless braodband is so slow i would rather go to my old internet connection but I just don't have the time to waste as I am a self employed and run the family routine with 3 small kids etc.
  
  This time I will not be let down by Ofcom or Otelo (TalkTalk dispute which Ofcom/Otelo did nothing) 3 still debit my bank a/c inspite of me not using the service.
  
  3 has not solved my problem to my satisfication.

  Reply
• 3

  Peter Partridge, 14th February 2009.

  T-mobile broadband rarely has any speed to connections and they've even sent me a letter saying Ive gone over my unlimited download limit - apparently if you go on youtube it can use it up too fast - I was told it was approx 8 hrs interent per day -not specifying what and what cant be viewed - get a land line based connection.

  Reply
• 4

  Kat Grover, 19th February 2009.

  I bought a mobile dongle with 3 last December on a 24 month contract. Over the last three months the service has been appalling. I contacted them through their Customer Service online when it first started happening and they failed to respond. Last week I called and complained and after 45 mins on the phone they asked me to send back my dongle for repair. I received it back this morning and the service is still as bad. I can't cancel my contract until December so am stuck with little or no connection until then!! This is wrong. I have recently been made redundant and need my connection to search and apply for jobs am I supposed to wait until December before I can do this. Maybe they'll take action when I can no longer pay the bill!

  Reply
• 5

  Jess Adams, 9th April 2009.

  I bought a dongle from T Mobile in Brighton and paid £100 upfront for pay-as-you-go mobile broadband. It didn't work in my flat (15 minutes away) so I took it back. Because there was no box, T Mobile refused to refund the money for the dongle (about £30) which they kept. They then had the nerve to suggest they would also keep the £100 I'd paid upfront - only the fact that I had a T Mobile phone saved me. In the end, the money went back into my phone. But if I hadn't been a T Mobile phone owner, what then? A total loss of about £130 because I didn't have a cardboard box? Next experience: bought a dongle from O2. No upfront credit required. If you get connected, then you can pay online. Money back guarantee. Well, that didn't work either - but O2 fully refunded me. No questions asked. Final and worst experience - Orange 3 expected me to pay for the dongle, and pay £10 upfront for the service. If it didn't work, they would refund the cost of the dongle, but...wait for it. Not the £10. So basically, should their service fail, they get £10 of my money as their reward. UNBELIEVABLE. Who regulates these mobile broadband companies? If this has also happened to you then please join me in writing complaints letters to Ofcom.

  Reply
• 6

  Kevin Perry, 21st April 2009.

  Service down, rang 151. Usual 5 min hang on Agent looked into problem on hold for 10 mins then they rang off- happened 3 more times and 1 Agent even took my number to ring back within 15 mins. 70 mins later I rang again and Laxmi sorted out my system within 5 mins... Call centres via India etc may be cost efficient in the short term but I will be looking for a new provider.

  Reply
• 7

  Andrew Caunce, 28th April 2009.

  I have also a contract with 3 mobile broadband and I have been experiencing appaLling connection speeds, which are the same as a dialup conection through a phone line.
  
  I have been into the 3 store and complained about this and the sales person told me they where struggling due to their own success and unable to provide the broadband speeds promised of upto 2meg. They gave me the poor excuse of students in the area using up all the signal and demand being too high on the network. 3 have not responded to any of my complaints and I am also tied into a contract with them for another 12 months!

  Reply
• 8

  Not Happy, 7th June 2009.

  3 services are useless, slow and not worth the money. I would not recommend this service to anyone. I'm not happy at all.

  Reply
• 9

  Eddie Young, 26th June 2009.

  I cancelled my subscription to AOL in November 2008. AOL failed to act on this and despite my complaint they took two payments of £5.95 (Nov and Dec) and five payments of £9.95 (January through May) - they increased their tariff without notification in January 2009. I rang on 25 May 2009 to see why my instructions had yet again not been acted on and to request a refund. They said this would be arranged and no further payments would be taken. Yesterday (24.6.09) a further £9.95 was taken from my credit card. I rang today. No explanation could be given why I had not received my refund nor why the June payment had also been taken even though they confirmed receipt of my cancellation in November 2008. Yet again they said they would request a refund for me but it could take 30 working days to process. I asked them to ensure no further payments would be taken.
  
  I have not used this account for many years.

  Reply
• 10

  Jude, 7th July 2009.

  i have a 3 mobile broadband huawei contract. i researched lots at the time of purchase and even emailed tham for confirmation of their coverage because i knew the 3 places where i wanted to use the device. they were offering a good deal and coverage in the areas i wanted (one was thailand).
  the honeymoon period lasted about 3 months wwhere it worked where i expected it to. then one by one the coverage stopped in each of my required locations. each time i called 3 their suport desk took ages, passed me from person to person never passing on infromation and requiring me to go through the same verification info and problem details each time - however each person i was passed on to was clearly reading from the same screen script and offered no escalation or better soltuions. in fact all that actually happened was they looked to confirm i had no covergae said sorry and said no there is nothing we can do about it. (one of these call sessions was international long distance and they kept me waiting for ages (at my cost).
  in january when it also no longer worked at the last location (my home) i called again went thru the same procedure (verifying explainin being passed on... several times)to find that i could only pick up 3 2g service in my home now - i said fine - but they said sorry its not the same you can;t use that with your device!!! i was so frustrated - asked for my account to be stopped cos it worked in none of the locations i required (even though it had when i first took out the contract) they were not interested in fixing, compensating or helping and wouldn;t even give the unlock code so that i could at least get some value from my monthly payments by using the device (they asked me for £150 for the unlock code) - so i bought another device and another sim!! and i kept paying my monthly fee for a further 5 months although it was unusable where i was wanting to use it!! they did nothing!!
  
  anyway - i chnaged my bak account last month and with it my dd got cancelled and i thought there is no point re-instating a monthly dd for something which i get absolutley no service from - a contract has two sides - no??
  so now of course when i called up to talk about this cos i had a letter to say my servce was cut off - i was hoping then this would release me from the silly contract. all they wanted to say was give us the monthly fee and we will investigate - they were unwilling to see that this is exactly what i had been doing for the last 5 months and they had done nothing - no fix, no apology, no compensation - just 'sorry no coverage'.
  i asked the girl (in india) why should i give money to reinstate a service which wasn't being offered anyway - surely it requires a service to be working for it to be re-instated??? but she just repeated the same line of script 'pay and we'll investigate'
  
  i actually feel sorry for the poor customer service people - they have nothing to offer, no power to fix or compensate and clearly no supervisor to escalate to (in fact when i suggested this - the agent got really flustered and said no i can;t and hung up hurriedly - i'm guessing she would get in trouble if it had been passed on!)
  
  so i've been paying since last november every month for no serivce - its only now that i didn;t reinstate the dd to my new bank account that they seem even remotely interested in me.
  
  is there anything that i can do at all???

  Reply
• 11

  Jolene Phillips, 15th October 2009.

  After suffering the last 7 days of not being online, and finally getting it fixed last night, I typed "talktalk broadband hung up on me " into google and came across this as well and thousands of other people saying the same thing.
  
  My problem, two laptops and one pc would not connect to the internet. TT passed me to Netgear. 7 hours later, no resolving (after paying netgear £25 for the assistance)
  
  Spent over 4 hours yesterday to TT, went rigvht through "their" trouble shooting guide 3 times (sockets off walls, swapped routers, reset, restart, wires, the lot) and hung up on 3 times when I said I wanted to escalate this.
  
  Finally my complaint got to "level 2" who said he would boost the line and hung up on me!Good news is, I went through to cancellation and got compensation for what I'd spent with netgear, time lost on broadband and phone calls made to NG. Even the lady un the UK TT office said "Any one could tell that was a faulty line".
  
  
  

  Reply
• 12

  Jason, 30th October 2009.

  If I sign up for Broadband and the highest recorded speed I get is less then 1% of the advertised speed I have no right to cancel. How can this be right?
  
  My supplier will not respond to letters, only phone calls or emails but proof of delievery is blocked on all emails.
  Therefore I have no evidence to take them to the small claims court. This is all above board as it is written into the Ofcom approved code of practice. How can this be seen as giving the consumer a fair chance?
  
  My provider can change the contract at any time, it is only available on line and contains no revision or date information. Surely changing the contract once you have signed up is unfair on the consumer, basics like a revsion on the contract is required in all other forms of buisness, except one regulated by Ofcom.
  
  My provider's COP states that certain services are free, but charges me for them. I can not enforce a code of practice, nor can the ADR scheme or the small claims court, only Ofcom can. Yet Ofcom have allowed this to happen for over 3 years.
  There is no justice in anything regulated by Ofcom.

  Reply

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