Broadband News

A new report has uncovered high levels of customer dissatisfaction in the UK broadband sector.

A poll of 1,500 internet users conducted by O2 Broadband has found that one in four respondents said they were frustrated with the service they receive from their ISP.

Furthermore, one in eight are so unhappy with their ISP that they are considering changing provider during the next three to six months.

Chief among the complaints received were that connection speeds were sub-par - a problem cited by 25 per cent of customers.

Just behind that were difficulties contacting the provider through support helplines, which was the cause of much chagrin to 20 per cent.

Commenting on the results, Sally Cowdry, marketing director at O2, said: "It’s clear from previous studies and backed up by this research that UK broadband customers have low overall satisfaction and are not having an easy ride when it comes to set up, maintenance and customer support of their service."

The study also revealed that over a million Britons have wasted nearly six hours attempting to resolve problems related to their broadband service.

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