Broadband News

ISPA announces Best Consumer ISP nominees

ISPA announces Best Consumer ISP nominees

24th January 2008

The nominees for the UK’s Best Consumer ISP have been confirmed by the UK Internet Service Providers Association (ISPA).

This year’s shortlist was once again dominated by providers from the UK’s big six: BT, Orange, PlusNet, Tiscali, Virgin Media and junior provider Vispa.

Elsewhere, Vodafone and T-Mobile are in the running for the Best Wireless ISP, while best consumer broadband category will be contested by Virgin Media, Entanet, Newnet, Seriously Internet, and Waitrose.

The ISPA founded the awards on the basis in 1999 with a view to "celebrate innovation and best practice" in the UK internet sector.

A statement from the ISPA said: "Each year the event changes to reflect changes in the sector and to represent the ever broadening nature of the service provider sector."

The awards will be judged by a panel of industry figures including Jaap Favier, research director and vice president of Forrester, and John Fisher, chairman of Citizens Online.

Posted by Alex Buttle in Customer service and satisfaction

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1 comment

  1. I am surprised to see Tiscali listed at all. After their appalling negligence (which got a lot worse than what was reported at http://www.pcpro.co.uk/news/114310/spammers-blamed-for-tiscali-email-outage.html) I cancelled my direct debit and switched providers.

    None of my emails sent through Tiscali in late May 2007 was ever delivered, but the real complaint is that Tiscali didn’t bother to warn any of its customers that their emails weren’t being delivered (including some job applications that I was sending).

    Now in early 2008, I find myself receiving threatening letters from a debt collection agency because Tiscali claims that I owe them £17.49.

    That’s service for you. They show appalling negligence, which causes me real harm, and yet they are now threatening me because I changed provider and they think that I should have continued paying them long after their service had failed.

    I wouldn’t advise anyone to touch them with a bargepole.

    Michael Coulston, 3rd February 2008

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