TalkTalk customers experiencing connection problems
26th November 2007
Unforeseen levels of demand are hampering Carphone Warehouse/TalkTalk’s broadband service in the outer London area, it has been reported.
According to the Independent on Sunday, the UK broadband provider has received 2,000 complaints over slow connection speeds and poor connectivity from London residents.
The paper surmises that the gridlock in the system is due in part to the fact that TalkTalk is still waiting for Opal, Carphone Warehouse’s telecommunications division, to assign further bandwidth.
The problem could yet worsen, it is predicted, not least since Opal has missed several of this month’s deadlines to free up bandwidth, the paper reports.
Opal has however indicated that it will be able to provide a significant increase in capacity later this week.
TalkTalk has not so far commented on the problem specifically, but has issued a statement on its website indicating that "its engineers are aware of the issued and are currently investigating".
Member of the Internet Services Providers' Association
Member of the Broadband Stakeholder Group
1 comment
After 6 weeks of waiting and promises that we would be connected within 3 weeks, we finally had confirmation that capacity was not available at our exchange. This problem should have been identified right at the start of the process, when the contract was signed a check indicated that capacity was available. How can these companies keep customers waiting this long before telling them information that must have been available at the start?
RICHARD WILLIS, 2nd January 2008