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Ofcom complaints throw interesting results

Posted 8th March 2007 at 4:57pm by Alex Buttle

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Ofcom announced that from the 1st January to 23rd October, 26,926 separate complaints or ‘expressions of dissatisfaction’ were logged against Broadband providers. Ofcom stress that this figure is the total number of complaints received and that not all would be upheld.

In some cases issues have been logged with Ofcom despite the complainants being unaware of who their service provider is. There was also a complaint about British Gas (even though to our knowledge they have no intention of entering into the broadband market!)

According to Ofcom’s figures the ISPs which suffered most complaints were those either being taken over, coming out with a new service or leaving the market altogether. Some of the companies complained about include; Bulldog, E7Even, Orange, Talk Talk, Tiscali and Wanadoo.

There were a large amount of complaints about BT, however as they provide the lines for the majority of other ISP’s this does not come as a surprise.

Further information can be found on the Ofcom website; however Ofcom was unable to give specific information on separate providers and services. This information is not available and we understand would take up to much research time taking them beyond the £450 budget mandated under the Freedom of Information Act.

More news on: Customer service and satisfaction, Tiscali, Orange, TalkTalk, BT

2 comments

  • 1

    Joan Johnson, 27th March 2008.

    I am at my wits end with Tiscali, having exhausted every possible avenue in my endeavour to receive the package agreed by them in December of last year. I was supposed to receive their Anytime Talk 2 deal, i.e. telephone rental, anytime calls and broadband, but in spite of numerous telehone calls (very expensive), emails and letters (one to their new CEO - not even acknowledged) I am unable to receive the telephone part of the bargain and am still paying BT. Each month I have to telephone the Tiscali Billing department to explain that I am being overcharged and for an adjustment to be made to my account. I believe that I have still overpaid since December and have sent them yet another letter asking for it to be sorted out. I have had absolutely no word of explanation and their endless promises of 'ten days' come to nothing. I really doubt that they have such a department as Technical Support.

    Reply
  • 2

    Mr. W. Lindsay, 10th March 2009.

    Do the job you are paid for,(Public Protection) Not compromise, Your web site is just propoganda and does nothing for the public, You do not accept Emails or complaints just Information on Letters and Phone numbers, It is after all a Web site and should accept Email Complaints.

    Reply

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