How to switch broadband

• Credit crunch pinching at your wallet?
• Broadband not as fast as you wanted?
• Customer service not up to scratch?

Compare broadband packages that may beat your current package using our switch broadband page.

Many customers remain loyal to broadband providers and packages that do not offer them value for money. We at Top 10 Broadband ask “why?”

Most broadband contract lengths are either 12, 18 or 24 months in duration. If you are out of contract or not receiving an acceptable service, you are free to change ISP and find the deal that suits your needs.

Reasons to change internet provider

• Faster download speeds
• Better value for money
• Higher download allowances
• Improved customer service

There are a number of reasons why people don’t change provider, the primary reason is complacency. However, customers are becoming more switch-friendly as financial belts are being tightened across the UK.

In order to change broadband provider it is necessary to call your internet provider and ask for a MAC code. MAC is an acronym of Migration Authorisation Code and is an individual 17-18 digit alphanumeric number.

A MAC code can be issued by a broadband provider to help you switch to another supplier (usually within 6 to 10 days). When you sign up with your new broadband provider, your MAC code will have essential information they need to switch your broadband supply over to them (e.g. details of your phone exchange, type of line etc.)

Once you have this code, you can compare broadband packages on Top 10 Broadband and sign up online in minutes.

See our MAC codes and switching broadband page to get your MAC code and switch today.

It is your right to change broadband provider and, if you are out of contract, you should be able to get your MAC (Migration Authorisation Code) code from your provider within 5 days according to UK law.

Another spanner in the works of changing broadband provider is the hassle of getting MAC codes and having to deal with pushy sales people who will make promises (that they often fail to honour) in order to make you stay.

Note: If speed or poor customer service are the reason for your dissatisfaction, do not be placated by the promises of sales people, these areas are unlikely to be resolved by merely switching package.

Tips for switching broadband provider:

• Check your terms and conditions to see whether your contract has expired, if you have been with your internet provider for longer than 24 months the chances are that you are out of contract.
• Call up and directly request your MAC code.
• Be firm. If you are sure you want to change ISP don’t allow the sales person on the other end of the phone try to talk you around.
• Make sure you do not cancel your contract when you receive your MAC code as it may take 2 weeks before you are connected with your new broadband provider.

Switch broadband today and compare packages that beat your current deal.