Customer service and satisfaction
Broadband providers have done much to improve customer service and satisfaction in recent years, with the change in levels of customer service and satisfaction driven by competition to retain market share.
Our broadband customer service and satisfaction blog will highlight good and bad customer service with our own field research as well as looking at the results of studies.
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Be Broadband launches Twitter stream for outage news
Posted 21st September 2009 by Jonathan Leggett
Be Broadband is boosting its Twitter presence with a new profile dedicated to keeping its members updated about network outages.
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Be Broadband customers welcome new support solution
Posted 9th September 2009 by Jonathan Leggett
Be Broadband customers have embraced its new web self-service solution with open arms.
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Zetnet broadband customer email outage continues
Posted 25th August 2009 by Jonathan Leggett
Zetnet broadband customers are still experiencing problems with their email accounts, Top 10 Broadband has been informed.
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Top 10 Broadband Awards announced
Posted 31st July 2009 by Jessica McArdle
To reward the year’s best broadband providers and innovators in the sector, we’re throwing an awards party on 15th September.
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AT&T shows UK ISPs how to treat broadband customers
Posted 6th March 2009 by Jonathan Leggett
AT&T has opened a $7 million customer support centre for its US broadband customers. In the wake of Which? magazine's damning assessment of some UK ISPs customer support, we ask why won't our own firms show similar commitment to customer care?
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Are any of these laptops available for free with government schemes? Read more
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The average speed in Ireland is 685k. Read more
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