Be Broadband
The UK’s fastest broadband choice, Be offer up-to 24Mb broadband via pioneering ADSL2+ technology.
Get great-value, super-fast broadband with industry-leading, free customer support.
Be online shop
Be packages
| Sort packages by: All packages Bestsellers | Speed | Downloads | Contract | Monthly cost | |||
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Be ValueFree wireless modem & technical support More info...Be offers high spec packages, complete with state of the art hardware and the latest technology so even the basic package isn’t all that basic. As the name suggests, Be Value is designed for the casual user who still requires high quality service and first class features. Even though Be provides a high end service, rates are very competitive. In the case of Be Value, you’ll pay just £8 per month based on a 12 month contract. A one-off connection of £24 is applicable, and you’ll be provided with all of the following features:
Be also offers an optional upgrade to the Home E-mail Bundle. For just £2 extra per month Be will supply you with 5 personal e-mail addresses under the Be domain @BeThere.co.uk. Each of these accounts comes complete with 100MB of webspace for your own personal corner of the World Wide Web. |
up to 8Mb | Unlimited | 12 months |
£8.00 (for the rest of 2008) Buy now » |
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Be UnlimitedFree wireless modem, static IP & technical support More info...Be Unlimited is Be’s premier broadband package and packs an incredible speed of 24Mb. That’s 4x more than the UK’s average broadband speed - and with unlimited broadband as part of the deal, Be Unlimited is clearly the hi-spec broadband fan's package of choice. Unlimited also comes complete with the revolutionary Be Box, which works through an Ethernet connection as is also Wi-Fi enabled. Unlimited is a more expensive package than Be Value, costing £18 per month but, with no minimum term on the contract and broadband up to 3 x the speed, you can really give high-speed broadband a trial and change your mind if things do not work out - which just shows how confident Be are that once you get a taste of super-fast unlimited broadband, you won’t want to go back. As well as 24Mb download speeds, Be has excellent upload speeds of 1.3Mb which will be beneficial if you choose the optional upgrade to Be E-mail and Webspace. Alternatively, for an additional £4 per month you can get a static IP address which is perfect if you use the internet intensively and wish to access your online files from an external computer. It's this range of high tech features which distinguishes Be from its competitors and makes for an incomparable broadband experience. As well as being broadband package champions, Be offer extremely high standard customer and technical support on a freephone number. |
up to 24Mb | Unlimited | 3 months |
£18.00 Buy now » |
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Be ProFree wireless modem, static IP & technical support. Up to 2.5Mb upload More info...Be Pro is Be's premier package for high-end users - perhaps the best-specced broadband package available in the UK and at only £22 a month, it's highly competitive on price too. Not for the casual broadband user, the Be Pro package is suitable for those who need unlimited, super-fast uploads along with high-speed downloads. Be Pro really is the ultimate broadband experience, being feature packed without limitations it's perfect for home workers and demanding online gamers too. Be Pro's features include:
NB: A one off £24 connection fee is required as well as a BT phone line. |
up to 24Mb | Unlimited | 3 months |
£22.00 Buy now » |
Be awards
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Award: Gaming Broadband
Be’s Unlimited and Pro packages offer gamers everything they could possibly want including low latency, fast up and... more »
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PC Advisor 2007 Best Uncapped Broadband
A number of broadband providers offer unlimited broadband but Be take this commitment to the next level.
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ISPA 2006 Best Sumo Consumer Broadband over 2Mb
Be picked up the award for the ISP which provides the best over 2MB broadband service to broadband consumers.
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PC Pro 2006 Best Broadband ISP - Award Nominee
Be broadband were nominated for this prestigious award not long after launching their high-speed service.
Be features
- Services
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Services
- Home broadband
- Free wireless router
- Mac compatible
- Webspace
- Support
- Fair usage policy
- Business broadband
- ADSL broadband
- Static IP address
- Company history
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Company history
Be is a relatively young company who are punchy, ambitious and determined to bringing you the fastest possible broadband speeds at the lowest prices. In the three years since Be was formed it has grown rapidly and is now cornering the metropolitan market with brio.
The company was formed in 2004 and began trading in 2005, by 2006 their lightning speed technology had been recognised by telecommunications titan O2 who then proceeded to buy them out. Though Be is now part of a much larger group, which has almost 35 million customers, the company have maintained their individuality.
Be is well-reputed for developing newer, faster broadband technology and are one of only two ISPs in the UK who use ADSL2+. Like ordinary ADSL broadband, this still runs through BT phone lines but only the recently updated connections so their groundbreaking 24Mb service is exclusive to urban areas.
- Customer service
Customer service
Even for a relatively new company, Be are leading the way with good old-fashioned customer service. Lines are open 24 hours a day, 7 days a week for general or technical queries.
Customers can log into the member area for free online support, which covers most issues including connection assistance, general questions and answers, and updated news and notifications from Be. By raising a ‘ticket’ customers can also get free direct support from a member of the team who will endeavour to reply right away.
- Equipment
Equipment
All Be broadband packages come with a Be Box modem included in the price, which incorporates the latest wireless technology for a quicker and more secure way to surf the net anywhere in the house.
Be introduces all of it’s customers to broadband with a welcome pack, which includes instructions for quick set-up and installation. For just £24 connection fee, getting started with Be broadband couldn’t be easier!
- Software features
Software features
Be can advise on the best Security software to install to protect your computer from viruses and spam emails. Simply freephone customer service support with any queries relating to your broadband security needs, and a member of the team will be happy to help.
- Email features
Email features
The home email bundle is a great optional service for Be broadband customers, which provides up to 5 email accounts for just £2 per month. Not only that but you also get a massive 1 gig of storage, which can be allocated between each account.
All email accounts include anti-spam and anti-virus protection so you can be sure you are only receiving the emails you want to receive. Additionally, the home bundle package also includes 100Mb of webspace per account, which is great if you want to set up your own online page.
Be news
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Be Broadband set to launch London campaign
7th October 2008
Be Broadband will target London workers this week with an advertising campaign promoting its... -
Be Broadband launches optimisation feature
7th October 2008
Be Broadband will allow its subscribers to optimise their broadband service with a new... -
Be Broadband releases toolbar for gamers
29th September 2008
Gamers subscribing to Be Broadband have been handed another exciting new feature designed to... -
Be Broadband launches speed estimator
29th August 2008
Be Broadband is giving customers logging onto their homepage the chance to read an estimate of... -
Be offer for online gamers
26th August 2008
Be Broadband is offering its customers a new online gaming service which promises to make... -
Be Broadband offers new promotion
7th August 2008
Be Broadband has announced the launch of its 888 promotion which is intended to market the...
Customer reviews
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Joined a month ago and was initially very impressed by the prompt delivery of the box.
Unfortunately I then discovered thanks to two and a half hours of phone calls, that Be has a problem connecting computers with windows vista. It took two calls and my imminent cancellation to get them to solve the problem.
To make things worse I was then charged for a full months service (despite only having 10 days) and the money was debited from my account a week earlier than had been arranged.
When I complained about the service I was told that if I wanted to leave I could but I'd have to pay for the full year. Clearly I don't want to leave after putting in this much effort to get the service working, I just want an apology for the fact that the company messed up my finances and left me without internet for three weeks despite me asking for help.
When I initially called up I found the company very helpful but since then I've found them very difficult to deal with and at times really rude.
I'll be leaving as soon as my contract is up.
S Quinn, 27th September 2008
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I migrated from AOL Broadband to Be and have been very pleased. I just ran a test and I'm getting speeds of 16.3Mb (download) and 1.09Mb (upload). It's been good all the way, the service to hook up was great they keep you informed all the way. I would recommend upgradeing your router to Netgear DG834N "Next wireless ADSL2 Modem Router" to get full satisfaction.
Raymond Fair, 18th July 2008
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Great speed, great support service. So far, no complaints :)
Dinis Quelhas (North Paddington exchange), 20th May 2008
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Amazing! Be connected me in four days. We tried Virgin twice ("sorry, you can't get connected", although we live in a cabled area. Virgin didn't even bother to check it out). After that we waited six weeks for BT to connect our phone line (they did a good job thinking we had to be connected from scratch). And then Be went live in four days and now we have amazing fast internet. I searched on the net that we should be able to receive 6Mb/sec. We have 10Mb. Thanks Be :)
M D, 18th November 2007
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Migrated from aohell ! jeeeez midblowing speeds ! i`m on pro now and uploading faster than i was downloading with aohell ! uploading at close to 2meg, Cusomer relations are superb ! top notch guys keep it up :) would highly recommend.......
Dods (Nelson exchange), 07th November 2007
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I have just migrated over from AOL to Be Broadband and I must say what a difference it makes to talk to people who know how to explain things and not sound like they are working from a script like they sound to at AOL.
I had a few problems setting up the modem that Be sent to me, so I contacted Be and their staff realy do have the skills to sort out the problem. They had me up and running in no time.
Be technical support and customer services are excellent.
Maybe they could give AOL customer services some lessons on good customer relations?
Keep up the good work Be!
Neil, 07th September 2007
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Be broadband is as fast as you like and never seems to go down (have had it 6 months without a hitch). It's a shame it's not available nationwide as my family in Scotland cannot get it and have to rely on slooooow 2Mb broadband connections from the likes of BT and AOL. I can download a film in hours or a music track in 2 seconds. Be broadband is great basically. Virgin Media reckon they offer super-fast broadband, well Be offer super-super fast broadband. Awesome.
Brett Grayson (Writtle exchange), 22th August 2007
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This is brilliant–incredibly fast broadband speeds, wireless connection and unlimited usage all for a really good price. It’s basic but I believe quality counts over gimmicks and unnecessary extras.
Their customer service team are really friendly–working in IT support I sometimes get chatting to them about IT and they really know their stuff, which is obviously a good thing. As a new company I think they’ll start to add a lot more useful features, which will obviously keep me happy.
Richard, 09th August 2007
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I was attracted to Be as they have a fresh way of offering broadband in an industry that is already well established. So far, my experience of using Be has been mainly positive. The Be Lite package offers everything I need for a very reasonable price including wireless! I would have preferred some security software to be included but I suppose you can’t have everything, especially when they offer one of the fastest download speeds on the market.
Michelle, 09th August 2007
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I’m always willing to give new companies a try and I haven’t been disappointed with Be. I often download music from the net and I really noticed the difference with the super-fast broadband speeds. On Be Unlimited I get a fast connection and unlimited usage, which is perfect for me as I rely on the internet day and night for my job. Having wireless included also influenced my decision to join up with Be–I sometimes don’t get up until lunchtime, so I can surf in bed if I feel like being lazy.
Jeff, 09th August 2007
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I've been through three ISPs in the last year including Orange, Virgin and Bulldog and I've had problems with them all ranging from 2 month outages to crappy customer service.
Be are like a breath of fresh air compared to the rest. Their customer support is stunning and you can even directly contact the MD via their web forums. They send you texts all through the installation process so you know exactly what's going on.
The bebox router requires zero configuration - just plug in your phone line and the power adaptor and you're online immediately.
Last but not least the speed of the connection is phenonenal. I'm quite far from my phone exchange but I still get a full 18Meg service. It's awesome!
Chloe Higgins (Kensal Green exchange), 03rd August 2007
Member of the Internet Services Providers' Association
Member of the Broadband Stakeholder Group