Customer Satisfaction

Winner: O2 Broadband

O2 has won the 2008 broadband customer satisfaction award based on data captured from over 310,000 tests carried out on the Top 10 Broadband site where we asked each user to rate their provider out of five.

Customer service and satisfaction is key to O2's broadband offering and is supported by great value broadband packages, excellent online & phone support and high speeds.

Compare O2's award winning broadband packages below:

Winning Packages

Bestsellers		Speed	Downloads	Contract	Monthly cost
1	O2 Broadband Premium Super-fast broadband with free wireless router. Now up to 20Mb. Exclusive: O2 customers order online for £50 OFF YOUR MOBILE BILL More info...	up to 20Mb	unlimited	12 months	£10.00 price details £10 for O2 customers thereafter, £15 for non-O2 customers Buy now
2	O2 Broadband Standard Free wireless router. O2 customers: order Premium or Pro online for £50 OFF YOUR MOBILE BILL More info...	up to 8Mb	unlimited	12 months	£7.50 price details £7.50 for O2 customers, £12.50 for non-O2 customers Buy now
3	O2 Broadband Pro Super-fast broadband with free enhanced wireless router. Now up to 20Mb. Exclusive: O2 customers order online for £50 OFF YOUR MOBILE BILL More info...	up to 20Mb	unlimited	12 months	£17.50 price details £17.50 for O2 customers, £22.50 for non-O2 customers Buy now
4	O2 Mobile Broadband - USB Stick Free USB modem stick. Exclusive: order online for 3 months free More info...	up to 3.6Mb	1Gb	18 months	£10.00 Buy now
5	O2 Mobile Broadband Free Asus 1005H laptop (worth £280) & free USB modem stick 300 free texts More info...	up to 3.6Mb	3Gb	24 months	£25.00 Buy now
6	O2 Mobile Broadband - USB Stick USB modem stick for just £20. Unlimited access to 5000+ Wi-Fi hotspots One-month contract special deal More info...	up to 3.6Mb	3Gb	1 month	£15.00 Buy now
7	O2 Mobile Broadband - USB Stick Free USB modem stick. Unlimited access to 5000+ Wi-Fi hotspots Exclusive: order online for 3 months free More info...	up to 3.6Mb	3Gb	18 months	£15.00 Buy now
8	O2 Mobile Broadband Samsung R519 laptop (worth £450) included. 300 free texts More info...	up to 3.6Mb	3Gb	24 months	£35.00 Buy now
9	O2 Mobile Broadband - USB Stick Pay as You Go USB modem stick for just £10. Unlimited access to Wi-Fi hotspots. Just £7.50 per Gb. Order online for half price USB stick More info...	up to 3.6Mb	unlimited	pay as you go	£0.00 price details pay as you go Buy now
10	O2 Mobile Broadband - USB Stick Pay as You Go Pink Pink USB modem stick for just £10 Unlimited access to Wi-Fi hotspots. Just £7.50 per Gb. Order online for half price USB stick More info...	up to 3.6Mb	unlimited	pay as you go	£0.00 price details pay as you go Buy now

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Customer satisfaction is a factor not easily displayed on a broadband comparison site, but a factor integral to broadband enjoyment when problems arise. O2's customer service has been proven to be second to none.

In order to assertain the level of satsifaction associated with various broadband providers, Top 10 Broadband asked customers to rate their ISPs at the same time as they carried out speed tests on the site. The team took this as an indicator of customer satisfaction.

"When we launched O2 Broadband last year we promised to create an overall quality of experience that would set a new standard in the market," said Mike Fairman, head of O2 Broadband. "We’re delighted that independent research is showing that we’re delivering on that promise."

Compare all home broadband UK packages on the market here broadband packages.