Award: Customer Satisfaction

Winner: O2 Broadband

O2 has won the 2008 broadband customer satisfaction award based on data captured from over 310,000 tests carried out on the Top 10 Broadband site where we asked each user to rate their provider out of five.

Customer service and satisfaction is key to O2's broadband offering and is supported by great value broadband packages, excellent online & phone support and high speeds.

Compare O2's award winning broadband packages below:

Winning Packages

Sort packages by: All packages Bestsellers		Speed	Downloads	Contract	Monthly cost
#1	O2 Broadband Premium Now up to 20Mb with free wireless router. UK's best-rated home broadband. Order online for two months free More info...	up to 20Mb	unlimited	12 months	£0.00 (two months free then £9.79 for O2 customers) Buy now
2	O2 Broadband Standard Free wireless router. UK's best-rated home broadband. Order online for two months free More info...	up to 8Mb	unlimited	12 months	£0.00 (two months free, then £7.34 for O2 customers) Buy now
3	O2 Broadband Pro Now up to 20Mb with free enhanced wireless router. Prioritised customer service. Order online for two months free More info...	up to 20Mb	unlimited	12 months	£0.00 (two months free then £17.13 for O2 customers) Buy now
4	O2 Mobile Broadband - USB Stick Free USB modem stick & unlimited access to 5000+ Wi-Fi hotspots. Special online low-cost deal More info...	up to 3.6Mb	3Gb	24 months	£9.79 (first 4 months) Buy now
5	O2 Mobile Broadband - USB Stick USB modem stick for just £58.71. Unlimited access to 5000+ Wi-Fi hotspots. One-month contract special deal More info...	up to 3.6Mb	3Gb	1 month	£14.69 Buy now
6	O2 Mobile Broadband (Free Laptop) Samsung R510 Mid-spec laptop (worth £499) included. Upfront cost £97.86. 300 free texts More info...	up to 3.6Mb	3Gb	24 months	£29.38 Buy now
7	O2 Mobile Broadband - USB Stick Free USB modem stick. Unlimited access to 5000+ Wi-Fi hotspots More info...	up to 3.6Mb	3Gb	18 months	£14.69 Buy now
8	O2 Mobile Broadband (Free Laptop) Samsung NC10 Mini laptop (worth £330) included. Upfront cost £48.93 Award-winning netbook More info...	up to 3.6Mb	3Gb	24 months	£29.38 Buy now
9	O2 Mobile Broadband (Free Laptop) Samsung R510 standard laptop (worth £400) included. Upfront cost £78.29. 300 free texts More info...	up to 3.6Mb	3Gb	24 months	£29.38 Buy now
10	O2 Mobile Broadband - USB Stick Free USB modem stick. Unlimited access to 5000+ Wi-Fi hotspots More info...	up to 3.6Mb	10Gb	24 months	£29.38 Buy now

Customer satisfaction is a factor not easily displayed on a broadband comparison site, but a factor integral to broadband enjoyment when problems arise. O2's customer service has been proven to be second to none.

In order to assertain the level of satsifaction associated with various broadband providers, Top 10 Broadband asked customers to rate their ISPs at the same time as they carried out speed tests on the site. The team took this as an indicator of customer satisfaction.

"When we launched O2 Broadband last year we promised to create an overall quality of experience that would set a new standard in the market," said Mike Fairman, head of O2 Broadband. "We’re delighted that independent research is showing that we’re delivering on that promise."

Compare all home broadband UK packages on the market here broadband packages.