Tiscali Broadband
Tiscali offer some of the best value packages on the market. Their new packages offer excellent options for digital TV and home phone calls, meaning great savings for home users.
Whether stand-alone broadband, broadband and talk or broadband and digital TV, Tiscali has a package to fit.
Limited offer: Tiscali Option 1 at just £4.49 for the first 3 months.
Sign up on the Tiscali website »Tiscali packages
| Product name | Speed | Downloads | Contract | Monthly cost | ||
|---|---|---|---|---|---|---|
| Tiscali Option 1 Free wireless router, connection & weekend calls | up to 8Mb | Unlimited | 12 months | £4.49(first 3 months) | Sign up » |
Tiscali's new Option 1 is a special offer package with an introductory period of three months of £4.49, with free UK and international calls. After this, the monthly charge is £12.99. The 12 month contract of Tiscali Option 1 includes:
If you have any problems or questions Tiscali’s award-winning website has a highly informative and user-friendly online advice service so you’ll be back on your feet in not time at all. Tiscali’s Broadband online support for broadband and calls has everything you need if you’re just starting out with broadband. | ||||||
| Tiscali Option 2 Free wireless router & free connection | up to 8Mb | Unlimited | 12 months | £6.49(first 3 months) | Sign up » |
Tiscali offer three types of broadband service; Broadband only, Broadband and Talk scheme and also Broadband, Talk and TV, so you’re bound to find the one which is right for you and your lifestyle. Tiscali Option 2 has an introductory period for three months of £6.49, after this the monthly charge is £14.99. Which is an extremely competitive rate from an established ISP The 12 month contract of Tiscali Option 2 includes:
If you have any problems or questions Tiscali’s award-winning website has a highly informative and user-friendly online advice service so you’ll be back on your feet in not time at all. Tiscali’s Option 2 and online support has everything you need if you’re just starting out with broadband. | ||||||
| Tiscali Business Lite Free domain, webspace, static IP, anti-virus & anti-spam | up to 2Mb | Unlimited | 12 months | £13.99(exc. VAT) | Sign up » |
Tiscali's lite business broadband option would suit entrepreneurs or businesses with 2-4 light users. This generous offer has a lot of perks and would suit a small company looking to get a website started up.
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| Tiscali Talk 1 Free wireless router, line rental & weekend calls | up to 8Mb | Unlimited | 12 months | £14.99 | Sign up » |
Tiscali Broadband & Talk 1 is a great option for people wanting to combine their broadband and phone costs together into one simple bill - it also offers free line rental (no need for BT). This option also includes a free wireless router - all for just £14.99 with an 12-month contract. Tiscali Broadband & Talk 1 includes:
Along with all this Tiscali enables you to keep your existing telephone number, as well as giving you 10 email addresses and an extensive 500Mb of mail storage. £30 set up fee applies with this package. | ||||||
| Tiscali Talk & TV 1 Free wireless router, line rental, weekend calls, set top box & TV variety pack with over 60 channels | up to 8Mb | Unlimited | 12 months | £15.99(first 3 months) | Sign up » |
Tiscali's 8Mb unlimited broadband, talk and TV package includes:
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| Tiscali Business Standard Free domain, webspace, static IP, anti-virus & anti-spam | up to 8Mb | Unlimited | 12 months | £15.99(exc. VAT) | Sign up » |
Tiscali's standard business broadband suits larger businesses, as reflected by the faster speeds offered in this package. This package offers the same great value and features as the lite option making it ideal for small businesses and home workers.
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| Tiscali Talk & TV 2 Free wireless router, line rental, weekend calls, set top box & TV variety pack with over 60 channels | up to 8Mb | Unlimited | 12 months | £19.99(first 3 months) | Sign up » |
Tiscali's unlimited 8Mb broadband, talk & TV package is an all-encompassing digital package for those looking to take care of their broadband, calls and digital TV all under one bill. With no BT line rental to pay, this is a highly competitive package. This package costs £19.99 a month for the first three months and just £24.99 thereafter! Tiscali's unlimited 8Mb broadband, talk & TV package includes:
A one off £30 set up charge applies. | ||||||
| Tiscali Talk 2 Free wireless router, line rental & anytime calls | up to 8Mb | Unlimited | 12 months | £19.99 | Sign up » |
Tiscali's Talk 2 option includes:
Tiscali Broadband & Talk 2, is perfectly engineered for frequent talkers who want to make calls without limitations both within the UK and internationally. At £19.99 per month on an 12-month contract, this is an exceptional deal. Not only will you receive the quickest broadband speeds available with Tiscali but you will also have unlimited time online to make the most of this 8Mb connection. Tiscali Broadband & Talk 2 is a perfect package for those who want one fixed bill no matter how much they download or talk. Broadband & Talk 2 allows you to call a UK landline at any time, on any day, absolutely free. This upgraded landline deal means you aren’t restricted to making calls on weekends and Tiscali even offer competitive rates on calls to mobiles. International calls are also included you can phone at anytime for up to 60 minutes, all included within the price. This package is perfect for anyone who wishes to spend a great deal of time online, exploring and utilising the potential of the internet in its various applications. It’s also a great choice for customers with lots of personal commitments; unlimited downloads, always-on connection and anytime calls mean that you can fit your broadband around your lifestyle. And as with Broadband & Talk 1, this package includes; 10 email addresses and 500Mb of mail storage. | ||||||
Tiscali features
- ADSL broadband
- Calls
- Digital TV
- Fair usage policy
- Free wireless router
- Home broadband
- Mac compatible
- Support
- Free connection
- Webspace
- Business broadband
- Security package
- Static IP address
- Online storage
- Customer service
Tiscali have an easy to use, and award winning customer service area, which offers answers on the most common questions from setting up a wireless network to optimising your connection speed. If you can’t find the solution you can type in your question on line, which will receive a response by email.
If your enquiry is urgent you can contact Tiscali by phone and a range of numbers are available on the site depending on your query. Lines are open 24 hours a day, 7 days a week and calls are charged at national rate.
- Equipment
Some Tiscali broadband packages come with a free modem as well as free connection. The included CD installation guide provides easy to follow steps on installing broadband and there is also an online reference page on their award winning website for any extra tips for an easy set-up.
Each package includes a USB data cable, an RJ11 cable, plus two free filters, enough for two phone sockets, which enables the telephone to be used at the same time as being connected to the internet.
- Software features
Tiscali provides a good basic level of security with all its broadband packages, offering free anti-virus and email anti-spam software. For advanced security, there is also an extra 25% off Norton security software for all Tiscali customers, starting from as little as £2.50 per month. This will provide automatic security updates, virus scans, and adware and spyware prevention as well as being Windows Vista compliant.
- Email features
All Tiscali broadband customers receive 6 free email addresses with a total capacity of 100Mb.
Tiscali devote a huge online area to webmail issues, from setting-up an account, to managing multiple email addresses. Customers can also learn how to set up their own webspace with 100Mb capacity provided.
- Extras
Tiscali Broadband members can collect up the three free gifts every month by simply using their internet service regularly. A ‘Rewards’ email sent monthly will provide details of the exciting gifts on offer, from Music and DVDs, to gadgets and computer accessories. A small charge of just £2.99 is required per gift for postage and packaging.
Tiscali awards
Top 10 says...
“An established brand with a good reputation, Tiscali offer good, feature-packed packages at low prices.”
Customer reviews
When I first joined up to Tiscali was getting speeds of around 4Mb, BT stated that on my line I should be able to get 5.5Mb, this was fine considering I was getting so much at a low price.
I then changed package to included phone calls and line rental - in order to do this I had to sign up to a 12 month broadband contract. Since this time I have received nowhere near 4Mb, I'm lucky if I get 2Mb.
I have given up dealing with their support team - you can only do so many speedtests and post so many results without anything being done the other end.
Suzanne van der Straaten (Enfield exchange), 20 April 2008I have been a Tiscali Broadband customer for about 2 years. I started off on the 1Mb package and upgraded to 2Mb, then to 8Mb Tiscali Max.
There have been occasional problems - which are generally resolved quickly, either by email or phone and overall I have found their service to be good. It's true, they have ignored (or lost) emails from time to time and on one occasion didn't phone me back. Overall, however, with the line speed which I get at the moment which is between 4Mb and 6.5Mb most of the time, I am quite happy to stay put .
The price which I am paying (£14.99 a month) includes free weekend calls. I also pay monthly for their Norton Internet Secuirty package, which saves the hastle of having to worry about upgrading every year - it just prompts you to download the newer version - no hassle.
Another bonus is that their service is compatible with PlayStation 3 network - so I can game on-line, using the supplied wireless router.
David (Barnstaple exchange), 18 April 2008I have had a modem connection problem for well over a week now, Tiscali initially promised to replace the modem but then told me to go to the local hardware shop to buy one myself! What a service!!
Joan, 13 April 2008Although they made a mistake not sending the welcome package, the Tiscali help desk had almost no waiting time to get through. Their help was average making them at least a million times better than BT where systems were down for over two weeks. Waiting times of almost an hour existed on the BT help desk and we were cut off incidentally.
Although internet providers always were a pain, I think Tiscali performs above average, the speed is also quite good (7.5Mb, where it is supposed to be in between 2 and 8).
Roderik (Leicester Central exchange), 12 April 2008
Tiscali on the whole are not bad when things are good but when they are bad... They are really bad!! Customer servcice is non-existent and a contradiction in terms! When you eventually get through to a call centre, that seems to be in Delhi or some other obscure place, they tell you to disconnect your security to see of this makes any difference to your speeds!! Like we are really gonna do that! I wouldn't anyway. They always promise to call back but, after spending over £30 on calls, I have still haven't received a return call!!
Cami (Armagh exchange), 07 April 2008I wish I had read all these comments before signing up to Tiscali. It has been a nightmare dealing with a company where customer support has no meaning and they simply do not care.
joan johnson (Worthing Central exchange), 27 March 2008Save yourself the hassle and avoid Tiscali like the plague. Their customer service is non-existant. They refuse to honour any agreed action to call you back and no one takes responsibility at thier call centre. Enough to drive you to despair. Be warned.
Mike, 21 March 2008I would not recommend this company to anyone as their customer service is appalling and the connection speed and reliabilty poor even at modest speeds.
I only got my issues resolved after telling them I will be writting directly to the independant regulator.
Technical support, exchange engineers and billing departments are unreliable, incosnistent and at times completely unintellagable.
Spend a bit more money and use someone else! Tiscali simply aren't geared up to effectively manage this sort of service.
Paul, 05 March 2008I recently signed up to Tiscali's Broadband Max. I was led to believe I would get download speeds of up to 4Mb. Because they have such extreme conjestion problems, evening speeds are around 200kbps. Their support functions provide no help and they admit there's nothing they can do. GO ELSEWHERE.
Brian (Yelverton exchange), 25 February 2008Like many of your reviewers I have had little trouble with the broadband service provided but to upgrade to a phone/broadband package is impossible despite the fact that the sales team approached me on two separate occasions. Emails are ignored and "customer service" operators keep you hanging on rather than ring back. Do they understand what the word "service" means?
Mary Eldridge (Deal exchange), 20 February 2008On 19th December I received an e-mail from Tiscali inviting me to upgrade my service. I opted to take the 8Mb offer.
Ever since then I have been attempting to have the upgrade installed. Calls produce no effective response, e-mails likewise. Promises to "fix it" within 48 hrs or to call me back or to reply to e-mails are never kept.
I have spoken to staff in India, Czech Republic (I think) and various UK locations (including the alleged HQ) none has brought any action. Staff are usually friendly but promise much and deliver zero.
The service is appalling. I am now looking for an alternative supplier. How can any company survive like this??? "The customer is King. Without a satisfied customer we have no business".
John Evans (Chester Le Street exchange), 13 February 2008I ordered Broadband on the 3rd Dec 2007 and I was finally told on the 4th Feb 2008, after about 20 calls and numerous e-mails, that they could not provide the service that they had promised.
Tiscali may be a good provider but if anything goes wrong you stand little or no chance on getting a quick solution to your problems.
If you are moving to Tiscali to save money, pray you do not have problems as it will cost you a fortune in telephone calls to get an honest answer to your problems. I have heard every excuse in the book over the last two months. Must I give Tiscali one star as this is one too many?
Graham Smith (Aberdeen Balgownie exchange), 05 February 2008Two months without service. Over £25.00 in "support" calls. I was initially advised that the problem was at my end and should get hold of an IT engineer (I am one), then told fault was at my local BT exchange, then I was told it was a network fault and finally told a software fault at Tiscali.
At the end of the day, the problem was that Tiscali's server failed to recognise my change of password. It took them two months and their third level offshore technicians to find out what I'd been telling them all along! I've paid with patience and money for their expertise in not supplying their product.
Avoid this company like the plague - they don't care!!!!
Jeff Fisher (Batley exchange), 01 February 2008I wouldn't recommend Tiscali to my worst enemy. It has taken 4 months to sort out an error in my bill for which they were responsible. Letters are unanswered. They are arrogant.
Alan, 27 January 2008Cheap as chips, suits me just fine - I've had no problems.
Go Tiscali!
Tony Kent, 18 January 2008I have had a Tiscali broadband service for two years. It is fine when it works but if there is a problem of any sort the service is appalling.
They charge to talk to their help lines and refuse to deal with email requests for help. It is a nightmare.
Rating - service ok support rubbish.
Eric Fish, 07 January 2008I have been with Tiscali for 6 months and had nothing but trouble. Don't always ring customer service as they don't seem to know what to do and if I do ring and speak to different people I get different responses to the problem.
I can't wait for the contract to be up.
Kate, 22 December 2007I have been more than happy with my Tiscali package for two years now. It works, it's pretty cheap, customer service are OK. Hopefully I can get Tiscali TV soon.
Free Spirit, 19 November 2007Awful customer service, do not get Tiscali.
James, 19 November 2007I started using Tiscali from November last year, and I have found it reliable and high speeds, when I had a problem earlier this year the staff member who helped me was excellent and they sorted out my problem straight away ( I was disconnected). Full recommendation for Tiscali, top notch!
Magnus Iversson (Andover exchange), 26 October 2007It was good when I was on 2 meg , crap since i went to 8 meg max , it's like being on dial up.
Trevor Thomason (Egremont exchange), 20 October 2007To start with Tiscali had good service, but I have been without my broadband connection for four weeks now and Tiscali blames BT, BT blames Tiscali. So I'm afraid Tiscali has lost a customer. Not happy!
Julie, 19 September 2007have been trying to contact there tech guys for 2 wks first through E Mails no reply to that then by phone which is based in India so very hard to understand operator and was a complete waste of time and cost me money being kept waiting, and all I wanted was to upgrade to the next level ,but they didnt reconise my password even though it logged me on, so its sending me in september to join AOL
frank knight, 08 August 2007I’ve been with Tiscali for a little while now and I’m finding it to be a reliable and easy to use service. My wife probably uses it more than me though - her computer knowledge now puts mine to shame. There’s so much information on the website and it’s really easy to understand, even for me.
My wife and kids love the free weekend calls that are included in the package, but they especially enjoy the three free gifts I can claim for them each month as a Tiscali customer. I’m now regularly in their good books!
Trevor, 08 August 2007When I needed wireless, Tiscali helped me choose the hardware needed and I found the products to be fairly reasonably priced. I was already happy with my broadband package but wanted the freedom to work from different areas of the house so I enquired about wireless connection. It’s a shame it didn’t come free with my monthly plan, but as I’ve got a very good deal on my 8MB package, I can’t really complain.
Edward, 08 August 2007I’ve been really pleased with my Tiscali package. Everything from discussing my broadband needs to setting up has been so simple and straightforward. I only needed the 1MB broadband option and even though I’m only paying £7.99 for the first three months, I still get an unlimited amount of time online.
It’s good to know that if I have a query late at night, when I do most of my work, I can contact the customer service team - even the smallest question has been greeted with a friendly response.
Joanne, 08 August 2007
Tiscali news
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13th May 2008
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9th April 2008
Tiscali has hit back at recent assertions by the BBC that a broadband charter should be... - Tiscali online services unveiled
26th February 2008
Tiscali has announced a new service that aims to promote ethical habits through an online video... - Tiscali's anti-piracy deal collapses
15th February 2008
Broadband provider Tiscali has seen an agreement with the British Phonographic Industry (BPI)... - Tiscali to offer online protection services
5th February 2008
Tiscali has announced a new partnership with internet security firm Crisp that will bring its... - Tiscali denies blocking gamers
4th February 2008
UK based internet service provider Tiscali has denied speculation that it has blocked some of its...
Company history
European-based telecommunications company Tiscali was founded in 1998 by the renowned Italian business tycoon Renato Soru who named his company after an ancient Sardinian village. In fact, Tiscali has maintained its Italian hub and currently operates from Cagliari.
Despite this Italian base, Tiscali has bought out many other European internet providers such as France’s Liberty Surf and, resultantly, Tiscali’s influence can be felt throughout Europe. In particular, Tiscali provides internet and telephone services to many countries including Germany and the Czech Republic.
In the UK, Tiscali’s success over the last decade has led to the company’s reputation as one of the most popular ISPs in the country, rivalling other established ISPs like BT and American telecommunications company AOL. Tiscali’s rapid growth is indicative of the company’s focus upon the development of the technical future.
Member of the Internet Services Providers' Association
Member of the Broadband Stakeholder Group
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