Madasafish Broadband
Madasafish have won numerous broadband awards including 2006 ISPA’s ‘Best Consumer Broadband’ and the 2007 award for "Best Consumer Email". They are renowned for hyper-reliable broadband and outstanding customer service for both Mac and PC users.
Their packages represent outstanding value at excellent speeds. Madasafish have a massively loyal following and are widely-accepted as the broadband connoisseur’s choice.
Sign up on the Madasafish website »Madasafish packages
| Product name | Speed | Downloads | Contract | Monthly cost | ||
|---|---|---|---|---|---|---|
| Madasafish Max Free connection, wireless kit & static IP | up to 8Mb | 5Gb | 12 months | £9.99(first 6 months) | Sign up » |
Madasafish specialises in honestly priced broadband and the ISP also offers great deals for customers who switch their phoneline. Madasafish will reward your loyalty by helping you save even more on your monthly telecommunications bills. The standard package is Madasafish Max and even this most basic package available gives you great value for money. This package has an introductory offer of £9.99 per month for the first 6 months (Top 10 Broadband special deal), followed by the competitive rate of £14.99 per month for the remaining 6 months. Included within this is:
Madasafish is so keen for you to enjoy the broadband services on offer that they operate a flexible use policy. If at any time you think you might want to upgrade your package, you can try out Madasafish Max Plus or Madasafish Max Premier. | ||||||
| Madasafish for Mac Free connection, Mac-recommended wireless kit & static IP | up to 8Mb | 5Gb | 12 months | £9.99(first 6 months) | Sign up » |
Madasafish prides itself on being an extremely Mac-friendly ISP. While many broadband providers offer Mac-compatible packages, these customers are often let down by poor customer service personelle who lack of Mac system knowledge- Madasafish offer bespoke customer support for Mac users. Madasafish customer support personelle offer live assistance on the set up of internet applications, hardware, connectivity and wireless. Their Support Team is fully trained to assist with Apple Mac Operating Systems OS X 10.4 (Tiger), OS X 10.3 (Panther) and is also geared up to provide support for older versions of the operating system such as OS X 10.2 (Jaguar), OS X 10.1 (Puma) and OS 9. The standard package is Madasafish Max and even this most basic package available gives you great value for money. This package has an introductory offer of £9.99 per month for the first 6 months (Top 10 Broadband special deal), followed by the competitive rate of £17.99 per month for the remaining 6 months. Included within this are:
Note this £9.99 deal is offered exclusively to Top 10 Broadband customers. | ||||||
| Madasafish Max & Talk Free connection, wireless kit & static IP. Line rental & off-peak calls included | up to 8Mb | 5Gb | 12 months | £19.98(first 6 months) | Sign up » |
Madasafish graduate from offering broadband-only packages with this home phone and broadband deal offering free line rental, evening and weekend calls in addition to a wireless networking kit and free connection. Known for great service and competitive pricing, Madasafish bring this excellence into play with this broadband and home phone package. The essentials of this deal are:
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| Madasafish Max Plus Free connection, wireless kit and static IP | up to 8Mb | 20Gb | 12 months | £19.99(first 6 months) | Sign up » |
Max Plus gives you the chance to get more out of your broadband. Just like Madasafish Max the connection works on speeds of up to 8Mb depending on whereabouts in the UK you live. You can make even more of this speedy connection with the increased download usage allowance of 20GB, which is 4x what you get from Madasafish Max. According to Madasafish, this translates to over 125 hours online each and every week as well as downloading 300 songs per month and hours of online gaming. With Madasafish Max Plus broadband you get:
As with the standard package, the wireless router, online protection and free connection all come as standard. Moreover, The Madasafish Max Plus package also has a special introductory offer for the first 6 months. Initially the package will cost you £19.99 per month followed by £25.99 for the remaining 6 months of the contract. As an incentive to switch to Madasafish as your line rental provider, they will give you unlimited free calls to local and national UK numbers during off-peak times. The cost of line rental with Madasafish is £9.99 per month which is actually cheaper than what you’re probably paying with BT now. You can also call international numbers during the evening and on weekends for a fantastic 2.5p per minute. | ||||||
| Madasafish Max Premier Free connection, wireless kit and static IP | up to 8Mb | 50Gb | 12 months | £25.99(first 6 months) | Sign up » |
If you opt for Madasafish’s Max Premier package you’ll be utilising broadband as much as possible. Using the latest technology and fantastic speeds of up to 8Mb will allow you to explore the web and all its possibilities to your heart’s content. With a 50GB download allowance per month you and the people you live will be able to download videos, TV shows and albums every day. With Madasafish Max Premier broadband you get:
This package costs £25.99 a month for the first 6 months and £29.99 a month thereafter. If you work from home or if you have a large family and you require internet access from more than one computer this package is perfectly suited to you. As is true of Madasafish’s other packages you can also make huge savings on your line rental and UK landline calls. So after you’ve finished work you can wind down with a long chat to friends and family without worrying about racking up a hefty phone bill. | ||||||
Madasafish features
- ADSL broadband
- Free connection
- Free wireless router
- Home broadband
- Mac compatible
- Security package
- Static IP address
- Support
- Webspace
- Business broadband
- Newsgroup access
- Calls
- Customer service
You’re in capable hands with the expert support team at Madasafish, also known as ‘The Friendly ISP’. Their technical support lines are open 24 hours a day, 7 days a week with calls charged at 4p per minute from a landline. If you have any other queries, or just fancy a chat, their customer care team are also on hand, open 9am-6pm every day (except bank holidays) with calls costing 4p per minute from your landline.
It’s likely you’ll find most of your questions answered with their useful online help page, otherwise you can also drop the support team an email for a speedy response.
- Equipment
All Madasafish Broadband options come with a free home wireless networking kit, which is an excellent all-in-one package to help you get set-up. The kit includes a wireless ADSL router, wireless adapter, and microfilter, and should normally cost £60 but is thrown in free with your Broadband bundle.
Madasafish also include an instruction guide to help you get started, however the ‘Click ‘n Connect’ Installation wizard should have you up-and-running in no time.
- Software features
When connecting with Madasafish broadband, you’ll receive a free 30-day trial of their BullGuard security software (usually £2.50 per month). This complete security suite includes anti-virus and anti-spyware protection, which will prevent viruses and identity theft, plus a BullGuard firewall, a spam filter and a backup system for storing and protecting all your important files.
For extra internet safety, Madasafish broadband customers can also download a free 30-day trial of the Parental Control software, for added peace of mind when your children are online too.
- Email features
Madasafish provide free webmail to all their broadband customers, meaning you can access your email from anywhere in the world. Not only this but you will also get an unlimited amount of email addresses–good news if you have a large family, or just want a few extra for yourself.
All Madasafish webmail accounts include a useful address book for storing your contacts, and a spam filter for all that annoying junk mail. If you want to set up your own website, you’ll also receive an enormous 100Mb of webspace.
- Extras
By recommending others to Madasafish broadband, you can also make some money too. Whether it’s by word of mouth, or by adding a clickable Madasafish banner to your website, every referral will earn you £20, plus £10 will be credited to your friend’s account too.
Madasafish awards
Top 10 says...
“As Roy Castle used to say ‘dedication is what you need’ and award-winning Madasafish offer exactly that. Expect a top service with excellent customer support. Superb for frequent internet users.”
Customer reviews
Great service and speed when I first joined in February 2007. Since the BT take-over the speed has got slower and slower.
The service is still great and 'they' are still helpful whenever a problem occurs.
But all in all I am unsatisfied with Madasafish as it now is.
I feel that this takeover is another ploy by BT to reduce competition and regain control [monopoly].
jacee Jackson (Wimbledon exchange), 24 April 2008Oh dear now I'm getting worried. Like most of the posts here I was delighted with Madasafish initially but lately things have been going from bad to worse.
Poor advice from call centre hasn't solved the problem and I'd thought maybe it was just a Vista compatibility problem, now I'm not so sure. Time to move on BUT who to? Seems to me that they are all as bad as each other!!
Martyn (Wickham Bishops exchange), 16 April 2008I think that Madasafish sounds great!
bernie (Luton exchange), 15 April 2008I have not only cancelled with Madasafish, but I am taking them to court. My advice is not to use these cowboys.
Paul Hayes, 20 March 2008
Totally agree with Mark E and V Maclean, I ve been with Madasafish for years. They are going down hill rapidly now and as for the call centre...
Fish is definitely OFF
Roy, 28 February 2008I've been a Madasafish customer for about 5 years and they have been no.1 in my experience, HOWEVER recently (perhaps since their acquisition by BT???) things have gone down hill. The recurrent connection and speed problems I'm experiencing are making me consider switching to another provider. After so many good years though I'll wait and see if things pick up...
mark e, 31 January 2008I've just cancelled my contract with Madasafish as a result of the poor customer service they offer - two of my emails were left unanswered and I had to deal with an Indian call centre.
V MacLean, 24 January 2008I got good speed and service from Madasafish at first, but now the speed and latency fluctuate making online gaming impossible. Service is poor.
Kevin Alexander (Arbroath exchange), 17 January 2008Pah! How frustrating the below review is, Madasafish are without a doubt the best value broadband provider in the UK. Support is second to none and I have had zero technical problems in 10 months. You can't argue with that, plus I get a fantastic 6Mb download speed as well. I love the Fish.
Green Man (Canonbury exchange), 09 January 2008I've been with madasafish for 7months nows and it was very good for the first 5 months since then its been terrible. I've been experiencing slow connections, as low as 116kbs and never above 300kbs, these days. It disconnects a lot of the time. Since PlusNet took over it has turned into a rubbish ISP. Technical support is awful too!
steve, 05 January 2008I have been with madasafish now for about 2 years, using the basic package and the router which was provided. I hwave never had a problem and have always constantly been running at a speed of 7.2Gb. Which is wickedly fast and am really happy with the product.
Cheers!
JONNY STAPES (Chippenham exchange), 03 January 2008I phoned this company, with a view to using them as my ISP, but was extremely dissappointed with their sales staff, I found them to be very unhelpful. The person I spoke to did not seem to be interested, in promoting their services at all.
Fiona Stokes (Bridgend exchange), 02 January 2008Was very good until about 2 months ago.
Now not so great. Sometimes lose access for days - Yes days!! No response to email queries.
Looking to change.
woodall (Norwich West exchange), 13 December 2007Good speed initially, but it seems to have dropped off now. Dont know wheather it is since linking up with plus net. Although I was promised an upgrade in speed it has not materialised. Maximum download speed 1900 kb. Upload Speed 250k.
Alan J Burke (Mosborough exchange), 02 December 2007Service, ha! If I get 480k I am lucky, it's now down to 120k. When I complain they (Indian help desk - who read scripts) point the finger at me. I have a very expensive Cisco system router and the fault is their end. After many calls and emails eventually it is corrected but only up to 480k. Why should I pay for 'upto' 8M and get 0.5M. They blame BT but won't investigate the problem. I run a business and can't afford down time and they know it so I can't 'just' switch.
This broadband is a scam for many like me, very few get the package on offer!!! The price should be dependent on speed not throughput - then it would be fair.
I have given one star only because that is a requirement, they deserve NONE!
Richard Green (Exmouth exchange), 27 November 2007I have found this service beyond compare.
Malcolm Chant (Redruth exchange), 01 October 2007I moved from tiscali and have never looked back. The service and speeds are excelent. I use xbox live most nights and I can be gaming almost all weekend and never once have i had any issues with the service. If anyone is looking for a good reliable service then look no further.
D Letford (Stirling exchange), 28 September 2007I'm very pleased with the service I have received so far. A great improvement on the service I got from BT.
C Cook (Chichester exchange), 16 September 2007Madasafish are great. I just hope they can keep up their excellent service now BT bought them.
Ian Durban (Ipswich exchange), 10 September 2007Madasafish charged me weeks in advance, they lost my first router, then the second one sent broke, they lost the third and the fourth arrived two weeks after I lost my connection to my old ISP. Technical support is all in India and they read from a script. Any issue they don't have written down, they go off to as. Be prepared for one to two hour phone calls to chase up their shortfalls. When I said I wanted to cancel they told me they would take legal action I would not recommend their service, they need English-speaking staff in the UK with the know how.
carlwilliams (Dunham On Trent exchange), 10 September 2007I have been with this company since 1998 when they were Freenetname. Even through mergers etc they have maintained a quality service. Madasafish are always open to suggestions and quick to respond to errors or bad service. Sure, like anyone they get things wrong sometimes, but not like some I could name. Hope the BT buyout doesn't affect it though.
Andy, 02 September 2007What rubbish - I do not agree with the below review. Madasafish provide me with a first class service and have done every day for the last 3 years. I have maximum "up" time, having not gone "down" for maybe 6 months and I have found the support friendly and courteous. And at less than £15 a month for a fast connection, I cannot see any down side whatsoever. Recommended,
Helen Peterson (Exeter exchange), 29 August 2007The service is the worst I have ever come across, you are dealt with by foriegn staff who do not speak english properly and are very unhelpful.
The manager actually lied to me about a payment issue, my bank told me to invoice them for the amount of time and money i wasted trying to resolve an issue..
Do not use them.
Paul Hayes, 29 August 2007I shopped around for a while before settling with Madasafish, as I’m a bit of a fussy shopper and I like to know I’m getting the best deal. So far, I think I’ve made the right choice as they offer good value and reliable service, and I’ve experienced no down-time with my connection. I’ll keep checking back though to make sure Madasafish are offering me the best deal, but for now I’m a satisfied customer.
Paul, 09 August 2007I get my broadband and line rental with Madasafish and I think I get a really good deal. I’m happy because I get such a good connection speed–up to 8mb–and my girlfriend is happy as we get free evening and weekend calls. I was pleasantly surprised that a wireless kit was also included, and I didn’t even need to pay for connection, which I had to pay with my last service provider.
Derek, 09 August 2007As they say on their website, Madasafish really are the ‘Friendly ISP’. Being a bit of a novice to broadband I’ve called the customer care team a few times and they’ve always been helpful–and friendly.
Thankfully my introduction to broadband has run smoothly and I even managed to set-up the wireless router on my own, which really impressed my teenage son. I recommended Madasafish to others, as I was so satisfied with their service–and that earned me some money too!
Jan, 09 August 2007
Madasafish news
- Madasafish and PlusNet merge networks
14th November 2007
Madasafish and PlusNet are to combine their networks and infrastructure in December, it has been... - BT acquire Madasafish with Brightview buy-out
6th July 2007
BT has announced today that they have agreed to acquire Madasafish with the purchase of the... - Madasafish without the strings
12th June 2007
Award-winning ISP Madasafish have announced an exciting new deal aimed at shaking up the... - Virgin Media to cap speed for heavy downloaders
8th May 2007
Virgin has announced a range of capping measures for heavy internet downloaders during peak... - Top 10 Broadband March review.
30th March 2007
In the world of broadband there never seems to be a dull moment, and March 2007 proved no... - Watchdog fails to look on the Brightview
23rd March 2007
After the BBC Watchdog report on Wednesday 21st March was published, three of Brightview’s ISPs...
Company history
Madasafish is a part of the larger company Brightview Group who manage 4 Internet Service Providers across the UK, making them one of the largest in the country. As a group, Brightview seek to provide simple, uncomplicated packages for a variety of domestic users.
The two London-based companies, Brightview and Madasafish, were established in 2001 and have subsequently earned a reputation of unrivalled customer support winning several highly-acclaimed ISPA awards in recent years.
For the company, customer service is paramount, both in the accessibility of their broadband service and the quality of support their customers receive. As Madasafish say “our ethic is to remain as transparent and honest as possible” and it is this that has ensured the loyalty of their substantial bank of customers.
Member of the Internet Services Providers' Association
Member of the Broadband Stakeholder Group
Approved affiliate of